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ComplaintsforAudi Modesto
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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a 2023 Audi on November 11, 2023. I tried to order sequential 1960 Legacy license plates from DMV I paid my $50. I never received the plates so I decided to check in with DMV only to find out the registration was never transferred to in my name. I contacted the dealership and spoke with ***** he said it takes up to 90 days but he would follow up and let me know. I never heard back so I assumed it was taken care of I contacted DMV again and I was told to reorder my plates as the transfer should be in process. So I reordered and soon I got an email from DMV saying they were unable to process it due to the registration not being in my name. I contacted the dealership again and I am not getting any answers. I was told by the sales manager, ****** that I needed to call ********** of America because they have the title. I told him I did not buy the car from ********** of America I bought it from Modesto Audi and this was not my job. I have had conversations with others from the dealership they all said they would get back to me, however no one has done so. As far as the law goes it is illegal to sell a vehicle without a title.Business response
03/15/2024
Thank you for reaching out to us in this matter. I would like to assure you that at Audi Modesto we are committed to providing 100%guest satisfaction. Our team at Audi Modesto reached out to VW Credit and through diligent effort we were able to obtain title and resolve the issue, as of today. We have successfully processed all documents on our end to get the process moving swiftly.
Closing: Since Its not a dealership issue but OEM error, I would like to dispute this matter.
Sincerely,
***************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.