Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had truck washed they broke off my antenna at the base. Brought it to the attention of management was advised I should have removed it.Business response
10/20/2023
We are truly sorry to hear of this guests experience. Our policy is posted before entering the wash and also printed on the guests receipts. We always suggest guests consult with management prior to a wash if there are any questions or concerns. ****, ******, and ******* are always readily available for any customer concerns.Customer response
10/24/2023
I am rejecting this response because: They suggest it was prior damage that is not the case the antenna was in good condition before entering the car wash.Business response
10/30/2023
We are sorry for your inconvenience. We wash hundreds of vehicles a day without broken antenna.If one breaks, it is always due to some prior damage or its useful life has been depleted. ******* will be happy to look at it for you, but cannot guarantee a resolution for you.
We could set up an appointment, please call ************** to schedule at your convenienceCustomer response
10/31/2023
I am rejecting this response because: They continue to say prior damage there was no prior damage and are saying there not guaranteeing any resolution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.