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ComplaintsforT-Mobile
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello We have a Service with T-Mobile for many years and we have 13 lines and an internet. On March 2023, we went to T-Mobile store # **** located on ************************************************************************* to add another line to the account. When we got to the store, it took about two hours for the agent to open the new line. When he finished, he said, that I can get the second line for free. I agreed to that and added a new device for the new line. I paid the activation fees and taxes. A week later I received a text from T-Mobile asking for $100 to be paid. We did that and we also paid the service fees. It was separate from the main account. I month later I called T-Mobile telling them why is that. They said you have 2 accounts under the same social. And the account I have 2 line and a device that I should pay for it. The agent mislead us and lie to us. Now the 2 new lines are disconnected. I went to the store few times and called the Manger and send him Email but he didn't respond. When again to the store asking for him, bit they said he has family emergency. I called T-Mobile and complained and they said that I should file a claim against the store or tale them to to the court. I decided to use BBB to solve my issues. I need to return the device back, get refund for all the fees we paid and close the account without any issues. That is their fault and T-Mobile supervisor are in our side against this shop. I need **** problem to be solved before they miss up the credit and fees goes up or T-Mobile disconnected our other lines. Hopefully you can help or advise us to the correct attorney who can take our case. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.