Business ProfileforCole Restorations

Mediocre service and absolutely appalling customer service. Before having our granite countertops cleaned and sealed, I specifically mentioned how I had used acetone to treat certain olive oil stains and deliberately asked whether or not this would affect the cleaning and sealing process. Their technician assured me that it would not. After one hour of work, I observed that many of the areas that I had previously treated with acetone were significantly darker than other areas of our granite countertops. I am pretty sure this was due to the acetone-affected areas not having any prior sealant, so they absorbed water or cleaner or other liquids that were used during the cleaning. I asked the technician why certain areas on our granite countertops were much lighter than the darker areas. His response was "I don't really have an answer for you." I found this answer unprofessional and unacceptable for someone who specializes in countertop repairs. As someone who is untrained and unskilled in countertop repair, even I could tell that my countertops had been cleaned and wetted by some cleaning agent and then sealed immediately without enough time for the cleaner to evaporate. The fact that I specifically asked beforehand over the phone whether or not acetone-treated areas would be affected by his cleaning and then immediately found darkening issues on these exact areas is an issue I cannot overlook. Furthermore, upon contacting Cole Restorations about my complaint, I was given a generic email response about how they "want all of [their] customers to have a good experience" and they asked for photos. I quickly replied with photos showing the areas of concern. This was over a month ago. They then responded to my Yelp review with the same email response copy and pasted. This screams laziness. Since then I have sent two follow up emails and left a voice message. Service was on 7/26/21, complaint was emailed same day, generic response received 7/29/21, and I've heard nothing since then despite three followup emails and one phone call that went to voice mail (I left a vm). Can't believe there has been ZERO response. All around dreadful, neglectful, and unacceptable. I can't and won't ever recommend Cole Restorations to anyone after being an afterthought to them for over a month.