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Complaint Details
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Initial Complaint
01/31/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I contracted with VIP construction on 5/2/2023. The contracted price was 155k, and I paid 157k. As soon as the contractor was paid in full, he resigned from the job and left over 30k of work to be completed. I have to get another contractor to complete the job and fix all the items that did not pass inspections. The contractor continues to request more funds to complete the job even though he was paid 2k more than the contracted price. Ironically, I am not the only customer he did this to a co-workers neighbor had hired this company, and was taken for thousands of dollars and had to re-do the work with another contractor. Luckily I never paid in cash. However, I should have kept track of how much money was paid out before writing more checks. The contractor was always asking for more money even before completing tasks I had already given him money for. I am filing a complaint to the *************************** as well. He needs to be stopped from doing bad business leaving customers to pay thousands of dollars and end up paying double to complete their project.Business response
02/10/2024
It is VIP Construction & Design, ***** intention to communicate with our clients directly in an attempt to understand any concerns they may have.. Attached is our response letter.Customer response
02/28/2024
I am rejecting this response because:This has not been resolved. Once you close the case the contractor will stop communicating with me and not follow through with his offer.
When the case was originally closed I reached out to the contractor to let him know I would accept his offer, and he wouldn't respond back. That's when I contacted BBB and requested to reopen since i didnt get a chance to respond the first time. Once it was reopened the contractor decided to respond right after.
Once this is case is closed, the contractor will not follow through and will not respond to me. I already filed a claim with licensing board as well. Please do not close this case until he has brought back my items he took from my home and starts working.
Thank you,
*****************************;Business response
03/12/2024
Hello, this customer was taken care of with full refund. We gave them a call and refunded the money, thank you
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Contact Information
2013 Sherwood Ave
Modesto, CA 95350-3183
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.