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ComplaintsforGolden Bear Physical Therapy Rehabilitation & Wellness
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 01/18/22 paid copay at Golden Bear PT on **********. Co-Pay was supposed to be $20 dollars which I confirmed with *********************** that morning prior to submitting my payment. There was a glitch in their payment system and I was charged $260 for my co-payment. (I was over charged $240 for my visit.) When I brought this to to *********************** attention she immediately contacted the correct parties to resolve issue. She then notified me that it would take 4 to 6 weeks for reimbursement. 4 to 6 weeks is a unacceptable time frame for reimburment!Seeking reimbursement for $240 within 4 to 6 busines days.Business response
02/15/2023
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.