ComplaintsforAlfred Matthews, Inc.

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a 2023 diesel Yukon Xl on the first day I drove it home the vehicle turned shut off when it was on the auto stop feature and the check engine turned on. Returned back to dealership and they checked the vehicle and assured me nothing was wrong and to take it back the following working day to have it checked. Technician removed the check engine light and drove it home. The vehicle was given to me with a dent on passenger side and with upper rails damaged from transport so they said they would replace them once they received the parts. The vehicle has turned off on me multiple times and have not been able to resolve the issue. The dealership spoke to engineers and stated that it was a diesel #2 that I had to pump which I have been doing. I have been to the dealership over 10 times for different issues. This was my dream truck that was pre ordered to my liking and needs for me not to be able to enjoy it safely when having my children in the vehicle. I have anxiety thinking that one day it will turn off causing an accident to myself or other people and have to deal with the damages because GMC has not fixed the issues. GMC is aware of the situation with this type of engine in which they stated that it only happens to vehicles in ********** due to the diesel we have but they still ship and sell those vehicles in **********. People need to be aware of this situation so they dont purchase this vehicle and suffer the consequences like I am now.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/21 I purchased a used 2020 ***** Silverado from Alfred ******* not knowing the vehicle was involved in a moderate accident with the previous owner. When I purchased the used truck from Alfred ******* they did not have a Carfax report, they used a report called Auto Check. On the AutoCheck report printed on 9/21 it showed no accidents. But when I recently looked at the Carfax report the truck was in the accident on 7/20 and shows the whole back end and front end of the truck was damaged. Even now the Auto Check report shows no accidents. I contacted Alfred ******* to explain to them what I found and they continued to say they didnt know about the accident and they no longer use Auto Check for reports. I feel they neglected to run the Carfax report and should refund me my down payment, all 21 payments I have made, all of the after market parts I installed on the truck, and buy back the truck.

  Business response

  06/27/2023

  Responding to complaint ID ********. At the time of purchase our dealership used Experian AutoCheck for vehicle history and there was no damage reported and currently it is the same with AutoCheck. I started a claim with ****** and asked them where they got there information as there is no police report or collision center information and they refused to divulge it.
  Sent from ************************* (*************************************)
  

  
  

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My GMC truck broke down on in the evening of 3/24/2022 and I had it towed to the nearest GMC service dealership of the city I was currently at in *******************. The morning of 3/25. Upon inspection at **************************, the diagnostic resulted as my Differential bolts were loose and one missing bolt causing the 4X4 which was never used up until that day of 3/24/2022 to fail once engaged causing the driveline to break which hit the oil filter causing all the oil to come out the engine causing the bar to break. The service advisor has also concluded that this was a previous workmanship issue . Therefore, I called and spoke to ***** at the service department of Alfred Matthews dealership of which my current warranty was still covered under for two years from which my truck was previously repaired for due for the exact same issue that cause my truck to break down again for the same parts and repairs that was done by Alfred Matthews in 2021 and was warranted by the for another two years. ***** was communicating with myself and the service manager ***** at GM rancho dealership ******************* awaiting final approval for the repair which should only be about a few days. Its been 10 days now and I come to find out now that ***** all of a sudden quits Alfred *******. Now Im speaking to ****** at Alfred ******* and he is sayin the owner advised him to let us know he is now refusing to repair my truck from which I currently have warranty under from their own existing GM and parts workmanship issue. Alfred Matthews is refusing to repair their workmanship warranty and making assumptions on why my truck should not have broken down due to their own assumptions and without physically seeing the vehicle nor getting an ASC certification mechanic to inspect my truck. This has been ongoing for 10 days now and I am without a vehicle and no resolution. I want Alfred Matthews to take responsibility and repair my truck no cost to me me and to honor my warranty.

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