ComplaintsforCentral Valley Automotive, Inc.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my vehicle to the service side in order to get a diagnosis and resolution to the problem I was having on Friday July 12, 2024. I was informed that the diagnostic test includes checking for leaks. After the completion of the diagnostic test, I was told that a certain dye needed to put into the car and a recharge was needed with the *** I agreed to the purchase of 700 dollars after being informed that all I needed was a Freon change. Approximately a week later, the recharge was completed, and per the service center, the ** was fully functioning. They wrote no leaks on the paperwork provided to me and told me that if anything went wrong, I could return within 90 days and they would look at it again. I called and left a voicemail on Monday, July 22, 2024 to pick up my vehicle and did not hear back. I called again on Tuesday, July 23, 2024 and picked up my vehicle. The same day I picked up my vehicle from the service center, my check engine light came on and the ** began blowing hot air and making a hissing sound. When I bought back the car into the dealership, I was told there was a leak (when there was none before) and I would be charged 2500 dollars to fix and replace the faulty part. When I asked why the leak wasnt discovered in the prior transaction, there was no definitive explanation given as to why the technicians didnt check that area for a leak. When asked if I could get a credit for the new service due to the misdiagnosis and failure to find the leak, I was told that it would only be fair to not charge for the Freon in the recharge, and that was already calculated in the 2500 price quoted to me for the repair. I would like to have the total cost of the recharge refunded as they claimed no leaks were present only to find another leak again. The service center not only provided a misdiagnosis, but were unwilling to accommodate adequately. I do not find it adequate to bill me for a misdiagnosis and incorrect resolution.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 5/15/24 I visited Nissan Central Valley in Modesto,CA for an oil change. Upon dropping car off, I had no damage to front windshield the advisor assisting also agreed no damaged. Pictures were taken upon arrival. After service, a chip and crack was visually apparent on front windshield. Expressed my concerns with *************************(service manager) and he disagreed and did not want to repair damages

  Business response

  05/16/2024

  *********************** had a chip in the windshield just below the wiper blade that was visible in the pictures upon write up when she was dropping her vehicle off for an oil change.  Apparently while the vehicle was here for oil change or while sitting in the sun yesterday the chip started to crack and grow. She noticed the crack when she drove away after pick up.  I informed her that I would as a goodwill gesture help her with 50%of her windshield deductible even though the chip was preexisting. She didnt want to look at the pictures or agree that any of the damage was there prior and decided not to take my offer and while talking with her insurance company scheduled to have the windshield replaced on Saturday by them.  The windshield is also tinted.

  Update 5/16/2024:  She came back in with a male friend.  Explained to him what I saw and he agreed with me on the issue.  She asked if I would still honor the $250 toward her deductible and I said I would so the matter should be resolved now.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2-29-24, I picked up my car from this company after paying ******* in repairs. On my way to work, 88 miles away, I started to hear a noise that I thought was a flat tire. I pulled off the highway to inspect it, it was not a flat tire. I continued to hear the noise and once I got to my destination, I had to literally get on my hands and knees to look underneath my car only to discover that part of my bumper had been torn away from what appears to have been a few screws. I had to immediately leave work because I had to drive 88 miles back to the dealership to have them fix this issue, resulting in me missing a full days work.

  Business response

  03/06/2024

  The customer did have her vehicle here for repairs that totaled $2535.38. Part of her visit was a complimentary 27-point inspection in which ************** found that there was a driver's fender well missing and damage to the passenger fender well. Visually this looked to be due to the customer scrapping the underside of the front of the vehicle with parking curbs over time causing failure to the clips on the underside of the bumper lip which will eventually cause the fender well to shift causing it to be caught by the tire and tear it off or damage it. Given that the driver side was missing entirely we recommended this to be replaced. The customer declined getting this driver side fender well replaced at time of repair. After leaving the dealer when picking up the vehicle after repair the customer's passenger side fender well failed, likely in the same fashion as described above. The customer returned to the dealer and the dealer out of customer satisfaction replaced the passenger side fender well due to the fact that they had just spent a good deal of money on their vehicle. The driver side was NOT replaced and is still missing. The complimentary replacement of the passenger side fender well has a value of $273. 45 + tax. The customer did not pay for the replacement of this passenger wheel well.
  

  Customer response

  03/06/2024

  I am rejecting this response because: It is not true that I was told about the missing wheel cover, if I was, I would have gotten it taken care of like I have had everything else repaired that was brought to my attention.  The first time I heard anything about the driver side missing wheel cover was the day that I brought the vehicle back in for the dealership to address the torn and dragging passenger side wheel cover.  I am disappointed that Central Valley Hyundai refuses to take responsibility for what they did and that was not inform me of the wheel cover.  They had to know that the wheel cover was damaged to the point that it was hanging or would at some point be dragging.  I asked them when I picked up the car that morning if everything had been taking care of, if there was anything that I should be concerned about, and I was told no.  So, I relied on that and look where it got me.  Again, this is not the first time that I have taken this company's word that the work has been performed properly.  Prior to this, granted it was some time ago, I had a part replaced due to a recall and I was told that everything was fine, however, I got the vehicle a few blocks down the street from Central Valley Hyundai and it broke down on me.  I was later told that the vehicle had not been test driven and that the part used was a faulty part.  How am I supposed to trust Central Valley Hyundai from this point?  So, do not make it sound like because I did not get something repaired that you claim I was made aware of, which again I was not, that for some ridiculous reason that was why I had the issue with the problem that I am referring to in this complaint. 
  

  Business response

  03/06/2024

  The Multi-point inspection is sent electronically and at the time of the inspection the fender liner was not hanging or dragging. It is marked in the yellow because at it does not prevent the vehicle from driving, nor can we predict when a component will fail. Other components in the yellow or the not needing immediate attention was: The Hood struts (hood falls down when open), Transmission fluid seepage (recommending diagnosis), Transmission fluid exchange, Spark plugs, Rear hose to Auxiliary coolant pump and the Fender liner. All of these were recommended to keep an eye on but did not acquire immediate replacement or attention. The yellow portion of the inspection is the largest and most uncertain area of the inspection as parts are no longer brand new nor completely failed. Unfortunately, we cannot foresee when one of these items will finally fail. Thats why we put them in the category of Yellow or May ******* Future Attention.  
  

  Customer response

  03/06/2024

  I am rejecting this response because: Central Valley Hyundai is still not taking responsibility.  We can end this dialog, I have already logged a complaint with their corporate office.
  

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my car battery kept going out twice in Jan. 2024 so I had to change the battery when they changed the car battery the stero stopped working. I called the 800 number for Chrysler in ******** and they said that does not happen but the dealer should be able to reset it.so When I took the car to the dealer they charged me 200 dollars but they could not fix the problem.To me this dealer has a shortage of mechanics and does not have ****************** to fix steros they should not be charging me 200 just when they are not capable of fixing electrical problems on my chrysler My car is only 10 years old and only ***** miles on the car what am I suppose to do now they are telling me to spend 600 dollars to get a new stero thank you for your consideration.*************************

  Business response

  03/05/2024

  **************** issue started after another repair facility replaced her battery.  Vehicle came in to have the radio diagnosed and that is what we did.  ************** not working, checked power and ground, and also tried to reboot with no change.we determined internal radio failure.  Customer paid $200.00 for one hour of diagnosis.  

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 3rd of 2023 I went in to Central valley dodge to redeem the last oil change on my mopar wide oil change package. I was then told that the oil change I had left wouldn't cover the amount for the oil change. I asked why not and ****** the service advisor told me the dealership had made a rule change and would not honor my oil change coverage and I was made to pay an extra ***** for a oil change that was supposed to be cover under the package. You buy the package and get 4 oil changes at 75 dollars a piece. That's what makes it a deal but this dealership said that they were "losing too much money" honoring them. So they're charging every custome extra for their oil changes? That's wrong on so many levels I was sold a mopar oil change package and the mopar dealer won't honor it without paying for basically a whole another package just to use the one I already have.

  Business response

  05/04/2023

  The oil change coverage plan purchased by the client covers $75.00 per oil change as show in the attached document.  Any charges in excess of the amount allowed by the plan is the responsibility of the client.  We are going to refund the client the difference as a one-time goodwill gesture.  We have called the client to notify them of the refund being issued. We hope this is a satisfactory resolution.  Thank you. 

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of service 6-2-22 Amount $50 Failed to provide needed repairs and service. I spoke with head tech. *****************************. Would not refund my money. Said he had to pay mechanics. R/* # ********/2 I was directed to the dealer from another shop, Big * Tires. I visited Big * Tires for an oil change and a free tire rotation. Told I needed both rear hubs. Turns out needed just one, left rear hub. Big * Tires was not able to make repairs. Advised to go to dealer. So I went to the Central Valley Dealer. ****************** said they could align my vehicle and check the hub. When I returned to pick up my vehicle. ****************** said they were unable to align my vehicle. That I needed a rear hub and possible a rear axle. I authorized them to make the needed repairs. ****************** then told me they could not make the repairs. They didn't have the parts and they wouldn't be receiving any in. I was flabbergasted. I had never heard of such a thing. The dealer could not make repairs. What was I supposed to do. So I asked for my keys to my vehicle. Then I was handed a bill for $50 I said to ****************** so you could not fix my vehicle and you want me to pay you for N*T fixing my vehicle? ****************** would not return my keys unless I Paid.

  Business response

  02/17/2023

  The customer came in on recommendation from another shop because they could not align the vehicle. We told the customer that we would have to do our own diagnosis and attempt to align the vehicle ourselves and see what we find. The customer signed for an alignment for $129.95. We could not align the vehicle and found that the hub would need to be replaced and it would cost $910 + tax. The customer declined. Since we were not able to align the vehicle the service advisor dropped the charge from $129.95 to $50. However the customer signed for an alignment of $129.95 + tax at write up.  Please let us know if there is anything else we can do to resolve this issue.  Thank you.

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  FRAUD ALERT:On 01/04/2023 I went to test drive cars at Central Valley automotive and found a used 2022 Vehicle to purchase. The Sales person and myself negotiated a slim deal that was not much wiggle room on behalf of the dealership at the time, however we cam to an agreement. On the 23rd i received a certified letter on letter head from the dealership stating they could not find financing and i must return the vehicle immediately. I returned the car the next day and the finance team tried to get me to sit and renegotiate the deal and i told them i would adhere to there request to return the car and there is no deal and i am not working out new numbers so i end up paying more. I gave them the keys and car, then on 01/25/2023 i receive a call from a credit union that the dealership is still running my credit and trying to finance the vehicle in my name without my permission. They have my $2,500 down payment and have not reversed the charges

  Business response

  01/26/2023

  Mr.  ********************* purchased a car on January 4th 2023.  The loan was sent to Central State Credit Union.  They are currently backed up and approx. 3 weeks behind on funding.  Mr. ********************* was sent a 10 day unfunded loan letter on January 14th 2023.  This is standard procedure if we have not been funded within a 10 day period.  On Jan 24th Mr.********************* came into our dealership very aggressive and shouting extreme obscenities to our staff.  Never one time did we ever try to renegotiate terms of his deal as there is no problem with the loan and original terms of his contract are still valid if he would like to keep the car.  We have issued a full refund to the credit card he originally provided.  We have unwound his sale and requested Central State to not fund his contract.  As to the additional credit inquiry we did send out to one additional bank as extra back up to make sure if we were keeping him on the road we had another finance institution that would also fund the loan.  If any additional information is needed please feel free to reach out. 

  Customer response

  01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  12/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased vehicle 2023 ************* Hyundai, purchased from the dealership (Central Valley Hyundai) they gave me a wrong specification of the car. The Central Valley dealership said that the vehicle was an all-wheel drive, but that model of the vehicle doesn't exist. I constantly tried to reach out to the dealership, but they ever returned my calls or left a voicemail. It took a while for the dealership to return my calls. The Central Valley dealership also gave me the wrong vehicle sales contract. We found out that the sales contract belonged to another customer. I am also afraid that my information was given to others by the dealership. The dealership tried to convince and offer me a different vehicle with a different price by trade-in the 2023 Hyundai ************* which is the one I purchased from them. I am sad and frustrated because I bought the car as a birthday gift for my wife. I am also upset that the car I purchased was misrepresented to me when I asked personally to the salesperson and the Finance officer with my wife. I asked to confirm multiple times if the vehicle was an all-wheel drive and they said yes. I feel like I have been lied to because they know that I would put down 10k in cash as down-payment. I have made my decision to return the vehicle and fully refund my down-payment. On the supporting document's I provided, is the wrong sales contract they gave me.

  Business response

  12/20/2022

  We have processed a full refund and bought back the vehicle from the client.  No further requests are requiring fulfillment at this time. 

• Initial Complaint

  10/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sept. 29, 2022 , I called Central Valley ********** Hyundai in Modesto looking for a Calligraphy 2023. I spoke with ********, she informed me 2 were coming in (******** and ******** mid-end of October but were reserved. I informed her I was really interested and wanted to be put on a "wait list". ******** took my information down, texted me a link of their privacy policy to fill out if I was SERIOUS about being on the "wait list". Sept. 30, 2022, I texted completion of privacy policy. Weekly, I would call ******** to see if there has been a change in the status of the car and assured me she would contact me first. Last week 10/13 or 10/14, ******** finally gave me a price of $53,130 (MRSP) + $3,000 (markup), I told her I was OK with the price and would pay cash.On 10/21/22, ******** calls me in the morning and tells me a car is available and can pick it up today. I told her my husband is working and coming from ************ (1.5 - 2 hr drive) and will not make it today on such short notice; but can make it tomorrow but will have to take the latest time since I was working on Saturday and needed to cancel some patients to make the agreed time of 7-8pm. I asked ******** if I needed to put a down payment now and she said normally she would take $5,000 on Credit Card, but since I was coming tomorrow to pay cash it wasn't necessary. She texted and said everything was confirmed for Saturday night (10/22).I changed all my plans including cancelling patients to make it on time. As we were driving, I started looking at ************* and shocked when I saw a text from ******** at 5:12pm that the car was sold! We were on the freeway and 30 minutes away. I checked my voicemail and no message from ********. I spoke with ******************* (Manager) and told him how upset we were that we were CONFIRMED a car, drove from ************, went to the bank, and cancelled patients (lost income) and nobody told JC that car was reserved for us! ** said there was nothing he could do - car gone.

  Business response

  11/15/2022

  Good morning,

   

  We are in touch with the client and working on a resolution.  We have another exact version of the vehicle she initially inquired upon in-transit to the dealership.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They are trying to keep my ************* refund on a totalled car and I have an email paper trail from the insurance company and Nissan Motor Acceptance that the dealership was given a credit. A check was sent to me and they put a stop payment on it after I put it in the bank, causing me extra fees. The dealership called me bavk after multiple attempts to resolve this and are trying to blame NMAC saying there isnt proof my car was paid off, but the letter from Nissan Motor Acceptance saying it was paid off is what I gave the insurance company to get the refund! (********). I also have emails from JMA auto confirming they were given the payment to give to me. Nissan Motor said they have seen this before from dealerships. I will NEVER again do business with Central Valley Nissan and it is sad they are losing my business over such a small amount if money when I bought to cars from them before. They are literally trying to steal from customers. The sad thing is I bought 2 cars from them and they would rather lose my business so that someone in finance doesn't lose their bonus; they tried to tell me they don't make money selling extended warranties and Gap but everything you read online from finance blogs says they do. They did the same thing with our Versa, but we were so near the end of warranties, we let it go. Two different sales people said you could transfer them, which you cannot, so they obviously teach their sales people to say that. When I persevered this time and refused to buy another car from them until they processed my refunds, they gave me a hard time and tried to say insurance counts your extended warranties when they value your totalled car (they do not and my insurance said to demand them give me the refund). After multiple attempts to reach them today, a ******* said someone in their "back office" at the dealership told him to stop payment, changing his story from it being NMAC. They are trying to see if I won't fight for this money, but I will. $740

  Business response

  04/14/2022

  Good afternoon,

  We apologize for the inconvenience. We were not trying to keep anybodys money. We were informed from Nissan not to refund any money until the loan was paid off.  JM&A who owns the Gap policy stopped the check to her and credited us the amount. Once the loan was paid off from Nissan we sent her a check for the cancellation. She has received the check and everything has been taken care of.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩