Customer Reviewsfor5.11 Tactical

I ordered two pairs of pants, one more expensive then the other. They sent two of the cheaper pairs so I returned one pair. It took them forever to process the refund, and when they did, they refunded for the pair I had returned. So they stole 50+ dollars from me.

F****** horrendous customer service I actually think they purposely ripped me off I paid for two pairs of pants the sent only one. No information why I'm f****** ****** ??

Their customer service has been unreachable for 4 days. Multiple emails, 2.5 hours on hold and I even tried to ******** message them. They sent the wrong product and I need it fixed.

I'm a current employee in the ******, ** location. District managers and upper management like to see their employees struggle and will proceed to overwork an employee when they've requested to work less time as a part-time employee. There have been a lot of turnovers of employees resulting in me being the main employee at one time. Also being expected to train managers and people in general who make more than you is not fair. When I've talked to HR about various issues, nothing gets resolved, and the district manager has said, "This is retail", or "What's good for the business" I have chronic illnesses and I've not called off on a day I was expected to work. I have a full-time job that I work 6 am to 3 pm then I come in at **** 4 pm to close and I've been working Sat., Sun. Open to close since July. I've requested I would like a weekend off and their rebuttal is maybe I can have one once a month if it's good for the business. It was either late August or early September I started requesting Wed., and Thursday, evenings off. Every day is a working day and I'm at my breaking point. I scheduled time off in December, but it was denied bc no one is allowed to take off in December I requested this time in October and I never knew it was a "rule" but there is no mention in the **** field registration guide about it. Then knowing I've already paid for this vacation they are going to schedule me anyway and when I don't show up I'm going to be penalized. Also, their poor planning will result in the store being short-staffed for the other employees. The district manager has already tried to silence me by turning off my ability to respond to emails but also affecting my ability to do more job-related roles.

People only write complaints anymore. I love **** for their durability and customer service. There was a confusing charge and ***** with their customer service **** fixed the issue and explained everything to me, reducing stress and shedding light on my stuff. Never had a bad incident with the company.

Love their clothing, the pants I purchased were very good quality, I'd gon to a store and tried them on during one of their sales, to avoid some of the woes I've read in their reviews. Found my correct size and purchased the one remains pair in stock in my size in the store. I tended to then order from the website, joined and set up account, subscribed to text messages even, what a mistake, complete fiasco, constant slamming of texts, come back, good eye, you need to buy this fast, stock is limited, other people have in their carts, up to 4 maybe 5 a day, and that's ridiculous. Especially since 1, the pants I wanted were not available in my size, *********, the texts continued even after completly out of stock. And continued forearm and every item I'd browsed. I replied to one of the texts finally, and an immediat text back" you are unsubscribed" I'd simply stated that the marketing strategy needed some tweeking, I then replied I'd not asked to be, merely had pointed out something they should know, again, reply it's been confirmed I'm unsubscribed. Attempted to contact customer service, they won't accept it, no advice it says, lol, no negative on my next attempt was the reason they won't accept my email. Then contacted their privacy team, lol, I'm informed by them I've a right to opt out of data shareing, can see my data, and have deleted, but each attempt at this I get the same response, your State has no laws regarding data privacy, therefor we closed your request, meaning, you have no rights to any of this since we aren't compelled by law, and we won't respect your privacy for the same reason, we don't have to. We'll continue selling it, and you can't stop us. Then a email to say I can unsubscibe. Lol, no wonder the reviews are so low for them, they seem to shun their customers with impunity, some good products, but a reprehensible company, I'll not buy from them ever again

I have ordered pants for my husband from here several times. I have never had any issues. I just ordered 2 pair of pants for him in black. I didn't realize until after he had unpackaged them that they were in fact navy blue. The package they came in said black and my sales slip said black. I was hoping after a wash, they may change, but they didn't. Customer support was no help on this issue.

I understand it was my fault for ordering the wrong size. What isn't my fault is the continued lethargic customer service. They get rattled when called out. I was supposed to get my two pairs of pants they never came as promised. Trying to speak to the ***************** of the company is like talking to ones ex wife. There is no work ethic culture within this company. The common sense is lacking.

Absolutely horrible customer service. I ordered a patch that never arrived. The shipping tracker said Out for Delivery but never arrived and was never updated even after I contacted the company for help. The customer service rep said she would follow up with *** and call me back but a week later I was still waiting for follow up. Contacted them for a refund and was informed that it would take 3-5 business days to refund $3.59. Do not use this company for any reason!

Purchased a duffel bag online. My shipment tracking went dark for 4 days and after the delivery date passed I got a message that my package was damaged in transit and it would take an extra 2 weeks to get another bag. I asked for a refund but **** still charged me for shipping fees. Ill make sure to NOT recommend **** to as many people as I can.