ComplaintsforLatour Travel
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Complaint Details
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Initial Complaint
08/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My wife, son, and myself bought airline tickets from LA Tour Travel with person name ******** with the company. Flights were changed from ****** to ************ and all the tickets were issued correctly and tickets times were changed on it own. I called ********** multiple times on the phone but there was no answer and left messages and then I emailed him on August 11 and no response and I called him multiple times again and again. Finally he answered and he advised me that he will take care of the change on the flight and it should be done within a week. I called him back again since there was no changes and then he answered and advised me it will be done in a few days i called again and was advised that it will be done on August 22 I called him back again since nothing changed on the 23rd he advised me it will be done on the 24th there were no changes again. I kept calling him and there was no answer he would answer the phone and hang up on me I have tried calling from different phone numbers and have emailing him and have no response back.I have called **** Air ways and was advised that I can not change anything to our flights for all 3 of us due to travel agent had bought the tickets and I can not perform any thing at all.Please help.Flight as following that have changed.-org from ****** (***) to **** (SUV) ******* Intl 10-28-22 ****pm to 10-28-22 18:05hrs.-now changed to ****** (***) to **** (SUV) ******* Intl 10-28-22 14:15hrs to 10-28-22 21:00hrs.-requested and okay with *********** ****** (***) to **** (SUV) ******* Intl 10-28-22 06:15hrs to 10-28-22 14:30hrs.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.