ComplaintsforRoberts Auto Sales
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Complaint Details
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Initial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6/15/23 I saw the advertisement for a Dodge **** Big Horn 2022 truck on Roberts website for $36,000. I called Roberts to inquire about the truck, they told me to come down and they will hold the truck for me to view. I drove to Roberts with my son to view the truck and drove the truck. My son and i loved the truck, we were excited because this is the third car we will buy from Roberts. I told the receptionist I would like to buy the truck, she sent us to the sells person *******************. I spoke to **** about buy the truck and I had a pre-qualified loan from my bank. he said great took my information begin doing a background check on me. Then He told me and my son that he could not sell us the truck, I asked why? He said it was not priced right it was priced too low, he is going to have to talk to the owner, so we could leave and his ***************************** would call us he gave me his card. The next day I called ********, he expalined that the truck was listed wrong and he had to call the owner to get the correct price. I explained my dismay because this felt like a bait and switch. He said no it was just priced wrong. Later that day ******** called to tell me that price was $44,000 instead of $36,000. he said it was a mistake and he could give me $1000 discount or help to buy another truck but that is the price. I asked him to hold the truck for the weekend as I spoke to my family. I looked at the website and Roberts still had the truck up but without the price.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.