Business ProfileforE. & J. Gallo Winery

***** Gallo Winery owns BLACK BOX. Went to redeem my ****** BLACK BOX rewards points for BLACK BOX PLAYING CARDS ****** POINTS & saw my rewards points total stood at 0. I telephoned BLACK BOX on June 19, 2024, spoke with Representative ***** regarding the fact that my BLACK BOX rewards points stood at 0, not even giving me credit for the activities that I had done since October 2023 which should have been ***** from October 28, 2023 to May 1, 2024. Prior to October 28, 2023 rewards points total was 11,5000. ***** stated this was not right department, she would have to send it to ******** would receive an email back. I received no email back. I checked my BLACK BOX rewards points again today, June 21, 2024 & my BLACK BOX rewards points still stood at 0. I telephoned & immediately asked ****** for a Supervisor and was told she wasn't available, had ******'s word that a Supervisor would call today in which I replied it was Friday, 2:30 my time and that it wasn't going to happen. She did not ask for any of my information other then me stating my name, but yet she was able to state that it was forwarded & that they were still waiting on a reply. Told ****** it was her decision, up to her on if I spoke to a Supervisor or I was going to file a complaint with the Better Business Bureau. I ended the call. BLACK BOX website states, "Points earned as a member of Black Box Rewards will expire after 365 days of inactivity. To avoid losing your points, simply perform at least one activity in our Earn Points section each year. Members within the Platinum tier have an added benefit of points never expiring." Attached photographs proving I performed Poll and Surveys from October 28, 2023 to May 1, 2024 which would secure my total rewards points from May 15, 2023 onward, total of ****** not ***** which appeared on my account after the last complaint call today. Requesting BLACK BOX PLAYING CARDS or BLACK BOX TOTE BAG sent to settle and I'll part ways with BLACK BOX. Thank you.