ComplaintsforH Greg Infiniti

• Initial Complaint

  03/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  A sales person and a manager at this dealership agreed to a 36 month lease with ****** miles a year for $300 tax included with $2,500 downpayment. Once they agreed to this price i gave them the ok to run my credit and my fathers credit for a final approval. After running the credit they approved the deal and i send over all the necessary documents for me to go in and sign the contract. Today 1/28/24 at around 3:30pm i walked in to the dealership with my father to sign and pick up the vehicle. When we walked in they informed us that they are getting the documents ready to sign. A few minutes later they called me into the office and told me that the best they could do is a 12 month lease with the same terms. They ran our credit report under false pretenses and made us drive over an hour to get there. Now there are 2 inquiries on my credit report and 2 inquiries on my fathers credit report and they did not honor the deal that was promised. This dealership lacks integrity and professionalism, they are using dirty and deceptive tactics to steal customer information and harm their credit!

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 10/28/2022 I took my car to get serviced for engine lights, along with other maintenance lights that appeared. Not only did I have to continuously call, since no representative was informing me about the car, but the issue was not resolved. I paid 2,187.09 for the first service, and when I was given my car back the engine and vehicle traction control light were still on, and my car was jolting when I drove it. This should have been communicated prior to collecting payment. Due to this I had to return my car for an additional service that cost me 1,782.77 on 11/21/2022. In total I paid 3,969.86 for the all services. I attached copies of the two services; along with a service that I felt was needed to verify if Infiniti was accurately checking my car. As you can see the diagnostics are different and shows the repairs at Infiniti were not needed. *************** diagnostic was able to repair the issues and show that Infiniti replaced parts that were not needed. Additionally the service advisor from Infiniti never mentioned replacing sensors knowing they were not OEM sensors. I did address that if original sensors were needed to ensure the engine lights were cleared than to do so. Although the information that I was given was "to replace *************** for over $7,000.00, if I wanted my car to no longer have check engine light on''.

  Business response

  01/25/2023

  Business Response /* (1000, 5, 2022/12/21) */ Contact Name and Title: ***********/ Svc Director Contact Phone: ************ Contact Email: ***************** On 10/28 we received the customers vehicle with a chassis control light issue. We proceeded to diagnose the vehicle and confirmed the chassis control unit was not able to be reprogrammed. We then quoted the customer for this concern which was in the amount of 2187.09. The customer was then notified the vehicle was ready for pick up by our advisor. When the customer arrived to pick up the vehicle he took possession and drove off our lot. The customer returned shortly after leaving and explained the vehicle now had a check engine light which was a completely different code than what it originally came in for. As a courtesy our technician scanned the vehicle. We then notified the customer that his air flow meter wasn't reading correctly and working intermittently. The customer then notified the tech he had the same check engine code prior to his visit but he cleared the codes with his own personal scanner. The customer was slightly confused since he claimed he replaced the mass air flow sensors prior to his visit elsewhere. The technician performed an ECM update at no charge but also informed the customer that his air boxes were broken and will need replacing for the vehicle to function properly. The customer then agreed to replace the air boxes to get vehicle back to factory specification. Upon replacement of the air boxes technician noticed the harness connector to air flow meter had been damaged and stretched. Per factory recommendation we notified the customer the harness would need to be replaced. The customer was never fully transparent with our facility since the vehicle had been worked on previously by outside parties. Our technician found all these problems based on him doing his due diligence and addressing issues. The customer slowly admitted to having these issues prior to us ever receiving the vehicle. Business Response /* (-10, 6, 2022/12/21) */ Business supplied email: ***************** Use this address for any contact with the ********************** Consumer Response /* (3000, 8, 2022/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I picked up my car off the lot after they replaced the chassis control the check engine light was still on the car. I never drove off the lot, as soon as I turned one the car all the same lights were still on the car so I went inside and asked why was I being given back my car if the check engine light were still on. Once I advised them the quickly took my car inside and reprogrammed the car so that the light would come off. They then brought my car back out and was told to go ahead and drive it and if the light came back on to bring it back, I drove the car for about 3 miles and everything came back on. I took the car back and they charged me to replace the air boxes and was told that my car would be fixed. Once I arrived to pick up my car I was told that if I wanted everything fixed properly that I i needed to replace the************ for an additional $7000. So I feel like they just wanted to get more money from me because I gave the place a bad review after the first service (was told by the service consultant that I was messing with his paycheck.) I continue to ask for my money back because how was another mechanic able to fix my car properly with only changing the Mass Air Flow sensor and not even touching the eci harness . Business Response /* (4000, 10, 2023/01/04) */ The vehicle was brought in for a chassis control issue which has been resolved. The check engine light was a previous issue the customer tried to resolve prior to bringing the vehicle to our location. He and outside parties had already tampered with the vehicle for that concern. We did a complimentary ECM update to try and help him possibly resolve that issue as stated before. Again that was a separate concern from what it was originally brought in for but we as a dealership tried to assist. We did this since he had spent an extensive amount of money for his chassis control issue. At this point his chassis control issue was resolved, his air boxes were replaced and the work performed on the vehicle was done. He received work and parts for repairs done to his vehicle. We recommended a harness since that is protocol for us. The outside shop may have just repaired the harness but again that is not our process. We stand by our decision and unfortunately the customer authorized these repairs. Having multiple parties work on the vehicle is what caused the extensive damage to other components since they may not know how to properly work on the vehicle.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased online a 2018 ******* and vehicle delivered in August with no title document and paid $2500 for extended warranty and $1500 for Infinity 6 month warranty yet they never sent me proof of warranty or how to implement if needed. I am attempting with lender ***** to obtain title through ****** but dealership was negligent in not providing title as unable to use car until I obtain title to register in***. Calls to dealership about warranty docs ignored. Sales Assoc ******************* May seek rep atty in ** to Pursue. I ask mainly for proof of warranty I paid for in contract.

  Business response

  12/09/2022

  Business Response /* (1000, 8, 2022/11/21) */ All copies of the warranty have since been were provided to customer. All**** work has been done on our end. Client needs to contact lender ***** to help register in***. Since it is an out of state transaction for us we are limited to what can be done and the lender has title. This has been communicated to the client. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩