201 Customer Reviews
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Review from Martin R
5 stars07/03/2024
My range hood suddenly stopped working after 2+ years. I obtained **************** via email and was quite happy to get almost immediate responses from real humans. I supplied the additional info they required and they promptly shipped replacement parts. Probably the best, quickest, most efficient customer service i have EVER experienced in my life.I'll buy again from this company when next the need arises
Cosmo Appliances Response
07/05/2024
Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.Review from Rusty D
5 stars06/21/2024
Very friendly while telling me that I needed to contact Amazon to return my dented hood.Cosmo Appliances Response
06/24/2024
Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.Review from Joe C
5 stars06/20/2024
Had a slight issue with the stainless hood having a few blemishes on it. Customer service was very helpful and I will be getting it replaced by a 3rd party seller.Cosmo Appliances Response
06/21/2024
Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.Review from Elizabeth K
5 stars06/19/2024
**************** representative was very helpful and emailed my the information I needed to process a problem with a dented range hood. She was clear, efficient, and professional in her response.Cosmo Appliances Response
06/20/2024
Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.Review from Heather G
5 stars06/19/2024
We have worked with Cosmo for quite some time, and having the pleasure with working with ******* has been a tremendous help! Any time we have questions or concerns that will satisfy our mutual customer, she/they are very prompt on assisting with the tasks at hand, and make sure the customer is 100% satisfied. ******************Cosmo Appliances Response
06/20/2024
Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.Review from Casey O
5 stars06/18/2024
******* really helped, listened and guided me through this process. I'm missing a crumb tray that didn't come with my cos-317afoss and he's working with me to resolve. Thx for everything.Cosmo Appliances Response
06/19/2024
Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.Review from Mahmuda A
5 stars06/17/2024
**************** representative was very professional and knowledgeable! She helped me and resolved the issue I had. Thank you!Cosmo Appliances Response
06/18/2024
Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.Review from JITENDRA P
5 stars06/14/2024
***** was very helpful with solving the issue of my hood not working properly. She explained everything and was very efficient with sending out the information needed to solve my issue.Cosmo Appliances Response
06/17/2024
Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.Review from Joseph B
5 stars06/14/2024
AJ at Cosmo was Awesome! She found the part that I needed and got it ordered for me right away. I highly recommend Cosmo.Cosmo Appliances Response
06/17/2024
Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.Review from Stephen G
4 stars06/14/2024
We have had the hood for almost a month now. Price, Build, clean appearance and ease of installation with aluminum flex pipe--all very good. Noise level a little high on full speed, but glad to have 3 speeds and enough suction to clear odors etc. We vent to outside via 6" pipe. It should be noted CLEARLY IN THE DESCRIPTION that this hood is much higher than the average hood and will therefore be lower than previous hood, when installed. I had raise it higher for clearance than expected. We like both appearance and permanence of filter units. Light is very good as covers whole stove bright enough. Too soon to judge reliability or how easy to change bulbs-- hope they last. Warranty process via web was terrible as it blocked at end each time. Required a call to company which went very well with ***** (very helpful and professional) in Customer support. This company in general seems a higher quality than most in the appliance realm. I give 4 star only because of WEB based warranty hassles.Cosmo Appliances Response
06/17/2024
Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.
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