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ComplaintsforAndy's Auto Repair
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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I dropped off my car on January 5th, for a diagnosis in my car due to it breaking down, the mechanic told me i needed a engine rebuild, they gave me a ETA of 3-4 weeks, It has now been almost 4 months since theyve had my car. According to them, they have the engine back in my car and everything is back in my car but it still hasnt started, its been months and they have made no efforts to fix my car. I contacted the BBB and they informed me they did not have the proper licenses and that i should file a complaint against them.Business response
03/26/2024
To whom it may concerned this reply is in regards to claim #********. To begin with the mechanic shop has been having the car for 2 2/1 months , that is due to the fact that some parts have been discontinue by the ***** dealership making it difficult to find them and relying on a third party witch specializes in parts that can not longer be accessible in the market. There has always been a communication with customer , she has even agree for an extended time . In addition the car was brought in by tow truck since it wasn't moving , we did a diagnostic and it was stated that the engine need it to be rebuilt. Once the engine was rebuild and installed , some sensor that were unable to be detected because engine wasn't working started popping out . once again the mechanic shop has been in contact with customer, she agreed to the extended time period .To conclude service has never been denied just being held back due to parts liability. Last Friday 03/22/2024 when she was on the office we inform her parts were gonna arrive this week. (once again its been explained that the process of installing then would take between 2 to 3 days after we get the parts) Our commitment is to keep our customer happy in order to do so we discuss to do free labor on extra parts that need to be replace . We look forward to get this resolve as soon as possible .
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.