50 Customer Reviews
Review from Erik C
5 stars01/20/2024
This was a wonderful business to deal with. I purchased a crystal fantasy football trophy. The football broke off during shipping. They immediately sent me another one after I showed them a picture. The trophy is stunning and impressive! Our league is going to order one every year from them. Classic, clean high quality look. Fun to look at. Reasonable price. Packaging was extremely professional and a luxury look. Cannot recommend them enough. I am a trial attorney. Rarely do I ever take time to give positive reviews. *******************. ******************* ***** *********** **********.Review from KW L
5 stars01/08/2024
Ordered a beautiful vase, the engraving is very well done! Easy to order, received item quickly, well packed for shipping!Review from Nicole M
5 stars12/13/2023
I loved the item we purchased, the large diamond paperweight. It was exactly what we wanted and loved that it came in a nice silver box.Review from Shannon D
5 stars12/11/2023
Absolutely gorgeous! Process was very easy and communication was impeccable. Thank you!Review from Mediator D
5 stars12/08/2023
Beautiful! Even much better than it looked in the mock-up. Thank you!Review from Amy M
5 stars12/07/2023
Absolutely lovely job on the double old-fashioned glasses I ordered. The ordering process was easy to navigate and I appreciated the info on their website about how the products are created. Lots of attention to detail - and they really seem to have the whole process down to a science. Super-quick turnaround for approval of the artwork and the product arrived at my door surprisingly fast, too! Will definitely use Crystal Plus for orders like this in the future. Grateful for everything going well with a retailer/purchase, ya know? Seems like there's always something - and with Crystal Plus, it was all seamless and perfect.Review from W. Scott H
1 star12/04/2023
Worst purchase experience & customer service! I ordered 2 personalized crystal whiskey decanter and glass sets as business gifts, each personalized with the recipients name. Used the live chat while ordering to ensure that they would each be separately personalized. After numerous emails and phone calls to ensure this, they ended up shipping the 2 sets with the same name on it. Not willing to admit their fault in all of this, they made me order a 3rd set. (Although they did discount to cover the shipping.). So now Im out over $100.00. As a business owner, I would never ***** our responsibility (and integrity) and penalize a customer for our error. (I am happy to change this review should they change their position on this.)
Crystal Plus, Inc. Response
12/08/2023
Hi **************,Thank you for your feedback. Were sorry to hear that you were dissatisfied with your recent experience with us.As a company, we strive for customer satisfaction and sincerely apologize for the confusion regarding the revisions to your proof. While we pride ourselves on our attention to detail, from time to time there may be cases of human error from our design team due to a misunderstanding or misinterpretation of our customers instructions. In order to ensure that the engraving results come out as accurately as possible, we require all our customers review and approve the artwork proofs before the order is sent into production. Our artwork proof policy states it is the customers responsibility to double-check the proofs before approval and notify our team regarding any mistakes, changes, or revisions. If the mistake is made on our part, we will be happy to correct the error without affecting the proofs revision allowance. Per our proof approval confirmation email, once an order is approved, however, we are not responsible for any errors regardless of the cause of the error.While we are unable to entirely replace the duplicate decanter set, we are willing to cover the shipping for your replacement order as a courtesy. Thank you again for your patience and understanding. We hope this addresses your concerns and that you still enjoyed your personalized pieces. If you have any further questions or concerns, please feel free to contact our **************** Team and we will be happy to help you out.Thank you,Crystal Plus ManagementReview from Karen D
5 stars08/14/2023
This is the second plaque that we have ordered from Crystal Plus and they were both beautifully done! We will continue to use them for our plaque needs!Review from Mark H
5 stars08/10/2023
Glasses look great, and the quality is excellent. Will definitely order again.Review from Alisa G
5 stars07/17/2023
The crystal vase I ordered arrived quickly and it is exactly as I ordered it. Very pretty.
Customer Review Rating
Average of 50 Customer Reviews
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