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Business Profile

Property Management

Customer Service Mgmt Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Whatever company this is has taken money from my account twice. Once was $12.99 on January 15th and then again on January 21st of $39.99. I never signed up for any subscriptions, memberships or reoccurring charges. I would like to get this resolved and be refunded both amounts.

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card got compromised several times from these various companies. My bank denied all the charges and I got a new card and they still tried to charge my card again. All charges are showing denied and also have age restrictions noted in details from bank.The names coming up are Token Provsion $30 1/12 Ntgvgpnfd $39.99 1/12 Lvbrdmt $12.99 1/10 stdmlvrsctr $2.99 1/5 nvrslvm $39.99 1/5 Doing a ****** search on my own when this first started, the website was asking me for the first 6 and last 4 of my card, which I refused to give them. Upon calling them you can barely understand the dilacte. They couldnt provide me any information about the charges, but buying persistent they took our email and in 2.5 seconds was able to find the charge but couldnt give me the company. They then informed me I could fax a subpoena to request additional information. These people dont have any remorse and I am sure they are scamming thousands of people.The charges were coming from ******* and this company told me they were I. Flordia

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On january 5th I was checking my checking account and found two unauthorized charges. Supposedly, it "Customer management security company" which I never ordered. And this is the second time that they took out $***** and *****. I never authorized this company to take money out of my account. I don't even know who they are. The company has no name it only has acronyms. Look at the following. Ttmhgh.com ph. ********** Crtgsmtggrt.com ph *********** I believe they are scammers. A few months ago they took ***** out of my account which I never authorized also. When I call their customer service they won't tell me what company. They are from *************** and it's hard to understand them.

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged My card $39.99,three weeks in a row and I have no clue who HESMYE.COM IS I went to the website and chat live and cancelled my so called subscription three different times and it happens again i called my bank and they want to cancel my card and send me a new one this is some bs

  • Initial Complaint

    Date:09/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month (8/23/23) there was a charge of $12.99. When another charge of $12.99 appeared today (9/7/23) I decided to call to find out what the charge was for. The representative advised me that they worked for many companies and were unable to provide the name of the company for which the charge was associated. She asked for my name and the first six and last four of the card used. I refused to provide that information and insisted there must be an email associated with this. She reluctantly took my email address and was able to look my account up. Still, she said that she was unable to provide me with the name of the company responsible for the subscription. She provided me a fax number and advised me I could send a subpoena for the information. When I insisted there had to be a phone number, a name, or an e-mail address she told me that she would have to end the call because she provided me all the information she could. When I asked for her name she hesitated a bit before she ended the call. Soon after the call ended I checked my statement and $12.99 was refunded. I'm seeking a refund of the additional $12.99 taken out of my account.

  • Initial Complaint

    Date:08/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A $39.99 charge appeared on my checking account. The number given belongs to Customer Service Management and claims they cannot tell me what these charges are for. How can they manage companies that they can neither provide the name of nor what the charges are for? They said they will refund the money in 5-7 days but I still have no answers as to what these charges are or where they came from.

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19, 2023 a company titled HTWTTV.COM charged my **************** account for $8.99. I have no idea what this charge is for, and I did not give permission.

  • Initial Complaint

    Date:08/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged my card 3 different times from 3 different customer service websites they claim to represent. They told me that they are the customer service and billing department for these customer service websites and that they are not the ones charging me. That makes absolutely no sense. They are extremely rude on the phone and ask for your credit card information. They say their companys name is the customer service management company. They dont have a website or a location they are based out of. This company is running a scam!

  • Initial Complaint

    Date:07/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep getting charges on my credit card from this company they are rude will not tell you who is charging my account.

    Business Response

    Date: 07/14/2023

    We have reviewed your complaint #********. Upon receipt of this notification, we attempted to research this issue with the available information (customer name and email address).  Unfortunately, we were not able to locate the transaction(s) in question to properly address this complaint.  The consumer indicated that she contacted our service department and if she can either provide the confirmation number from her contact with our center or provide the last 4-digits of the credit card in question, we can resume our research into this issue.

    We look forward to receiving additional information so that we can satisfy this request.

    Thank you,
     Compliance and Research Department

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/23/2023 $12.99 charged to my debit card. 6/26/23 $39.99 charged to my debit card. No approval from me. The charges were listed as HTWTTV.COM.

    Business Response

    Date: 07/07/2023

    We have reviewed your complaint #********. Our records indicate that you contacted our service center on 6/26/23 and your member # ********** was cancelled and refunded $12.99 per your request and member # ********** was cancelled and refunded $39.99 per your request.  Member ********** also received a bank dispute on 7/01/23.  The customers requests were immediately granted, and the accounts were cancelled and refunded in full.  We hope this satisfies this request.

    Customer Answer

    Date: 07/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Customer Service Mgmt Co is NOT a BBB Accredited Business.

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