Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

OnFleekBox has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • OnFleekBox

      1518 Sombrero Dr Monterey Park, CA 91754-2261

    Business ProfileforOnFleekBox

    Subscription Boxes

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    26 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1518 Sombrero Dr, Monterey Park, CA 91754-2261
    BBB File Opened:
    4/24/2019

    Customer Complaints

    26 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/02/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I started this monthly subscription back in 2020. Once covid hit there started to be delays in shipping the product. Summer of 2020 I moved out of my sisters but I was still receiving my mail there. With my job being so busy I didn't quite realize I was being charged for my monthly subscription and not receiving product until June 2021. My sister also had a monthly subscription so I had asked her and she had noticed she hadn't received hers either. I tried reaching out to the company with no luck so I cancelled my subscription and the last payment withdrawal was June 2021. There are at least 15 months I was charged $20.95 monthly without getting my lashes. The shipping information said all unfulfilled. My bank was not willing to dispute the charges since I had a monthly subscription. There was no resolution with the company since you can't get a hold of anyone. Fast forward to January 2022 and I get another charge from on-fleekbox for $15.96. I emailed the company that I had cancelled my membership a few times and eventually was sent an email saying a refund was issued. I did get a refund back for the $15.96. So I thought that was settled until Feb. 2022 I got another charge for $39.95. First off that amount wasn't even an amount I had originally agreed to when I signed up with them. Secondly I had cancelled twice now even though the second time I had never resigned up. I emailed with no response. I even tried cancelling again online but the website wouldn't allow me to when I tried hitting the cancel button. I eventually had to go to my bank and cancel my card. This company owes me well over a couple hundred dollars. I have checked the companies social media sites and it looks like my sister and I are not the only ones with an issue. Very convenient though that anytime I write something on their posts it eventually gets taken down. So I guess they have someone that can do that but not respond to customers. They're clearly stealing money from a lot of customers.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.