Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Monterey Animal Hospital has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMonterey Animal Hospital

    Animal Hospital

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    725 Foam St, Monterey, CA 93940
    BBB File Opened:
    11/30/2007
    Years in Business:
    20
    Business Started:
    1/1/2004
    Business Management
    • Ms. Holly Skinkle, Office Manager
    Contact Information

    Principal

    • Ms. Holly Skinkle, Office Manager

    Customer Contact

    • Ms. Holly Skinkle, Office Manager
    Additional Contact Information

    Fax Numbers

    • (831) 373-0711
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On Friday, December 1st, I took my cat to the Monterey Animal Hospital to be euthanized. Ten years ago, this hospital euthanized my previous cat with one shot and she died very peacefully in my arms. I expected the same process and was not told the current procedure. Staff said I would be charged $195 if I wanted to be with ******* when she was euthanized. ******************** came into the room and said she was going to take Scamper into the back room without me to have a catheter put in and be sedated. ******* would no longer be lucid when returned to me. ******************** also said there might be trouble putting a catheter in Scampers vein. I was very upset that I would be separated from Scamp and she wouldnt be conscious when she returned. In essence, I would not be with her for at least half of the euthanasia process. I told the doctor I wanted to be with Scamper when she was given the sedative. Instead of giving her the sedative right then, with me present, ******************** said she would wait to give the sedative when ***** was returned to me. I will always regret that I wasnt able to grasp the possible ramifications of this decision at that time due to my own distress. After waiting 15 minutes, I asked why ******* hadn't been returned to me. Staff immediately returned her with both front paws bandaged and she was terrified. ******************** rushed in and quickly gave Scamp a sedative shot followed immediately by 3 other shots. And ******* was gone.I wrote a letter to Dr. ******************** the owner of the hospital, telling him what had happened and how horrific it was for both ******* and I. The only response I received from **************** was a bill which included $195 to be with Scamper when she was euthanized. In reality, I was with her only in the final two minutes. I paid the total bill for $391 so they would give me Scampers ashes.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.