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Find a Location

Pacific Motor Service has 1 locations, listed below.

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    Business ProfileforPacific Motor Service

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    550 E Franklin St, Monterey, CA 93940-3011
    BBB File Opened:
    3/13/2007
    Years in Business:
    24
    Business Started:
    11/1/1999
    Business Incorporated:
    1/3/2000
    Type of Entity:
    Corporation
    Business Management
    • Kevin Donohoe, Co-Owner
    Contact Information

    Principal

    • Kevin Donohoe, Co-Owner

    Customer Contact

    • Kevin Donohoe, Co-Owner
    • Sueanne Donohoe, Co-Owner

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/04/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    My college age son brought is car into Pacific Motor 8 times over an 18 month time Frame, 6 of those times were for the same complaint. We spent over $9000 dollars chasing down a relatively simple problem and each time the repair failed. I recently sold the car and within 6 days of sale and under **** miles since the last "repair" it failed again - same problem. The new owner brought it into a reputable Audi mechanic in **** and they found that a substandard after market water pump was put in that was not compatible with the vehicle and would not calibrate to the car. The thermostat, that should have been replaced at the same time was NOT. And, they found that Pacific Motors installed a hose backward, there was a missing bracket rendering the water pump loose, and the wiring was wrapped around the coolant system. I called and spoke with the owner, *************************, I asked him to simply have integrity and stand by his work as we had spent an inordinate amount of time and money with his shop trying to solve this problem - he was unhelpful and utterly dismissive. I have to admit that since being widowed and not having my son's father around I am not knowledgable in this area and was fully taken advantage of - it is embarrassing for me, but ***** on ***** and his shop.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tonia W

    1 star

    05/02/2023

    **************Please beware! This place is AWFUL! I had my vehicle towed to Pacific Motors, after reading all the reviews ( all Obviously fake!) The first call I received was to tell me that the mechanic was worried to Just take it for a Test Drive because of cracks on my tires ( which were "Michelin" tires!( the only tires for an MBZ!) which still had ****** miles left on them! They told me that I Really Needed New tires!? I did not know any better and trusted what they were telling me!? I mean all of those 5 Star reviews on their website!!! I thought "they Knew best" I agreed, So they could at least Test Drive it!? The next call, I was told I needed 2 ************** *** Gasket was blown, After $3,000. I picked up my car, talking with ******** telling her I was headed out of town to celebrate my mothers 80th Birthday! Her response, well you are Now Good to go! I left the following Friday, I left to drive to my Mothers home and was going to pick up my daughter in **************, I made it to ***********, and Smoke was barreling out under the hood, I pulled over & Called Pacific Motors and ******** answered, I explained what was happening, She went to speak with the Mechanic, when she returned, she told me that "it was just some spilled out oil and it would subside! I was apprehensive, but I'm Not the Professionals, i continued on to **************, The smoke still barreling out from under the hood, I could barely breathe, I had noticed many people passing me on Hwy 1 Pointing out all the smoke. I made it a few more miles to my Daughters home and she and her husband ran out, My son in-law had to throw a huge flat piece of cardboard under my car because the remainder of the *** was just pouring out! Called Pacific Motors again and told ******** Something is Not Right!? She told me to bring it back On Monday! My Mothers b-day! Had it towed and Guess what? They did not Use MBZ parts and they would fix it at N/C & offered a complimentary *** change!? My car's electric is fried!

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