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ComplaintsforPacific Motor Service
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My college age son brought is car into Pacific Motor 8 times over an 18 month time Frame, 6 of those times were for the same complaint. We spent over $9000 dollars chasing down a relatively simple problem and each time the repair failed. I recently sold the car and within 6 days of sale and under **** miles since the last "repair" it failed again - same problem. The new owner brought it into a reputable Audi mechanic in **** and they found that a substandard after market water pump was put in that was not compatible with the vehicle and would not calibrate to the car. The thermostat, that should have been replaced at the same time was NOT. And, they found that Pacific Motors installed a hose backward, there was a missing bracket rendering the water pump loose, and the wiring was wrapped around the coolant system. I called and spoke with the owner, *************************, I asked him to simply have integrity and stand by his work as we had spent an inordinate amount of time and money with his shop trying to solve this problem - he was unhelpful and utterly dismissive. I have to admit that since being widowed and not having my son's father around I am not knowledgable in this area and was fully taken advantage of - it is embarrassing for me, but ***** on ***** and his shop.Customer response
09/05/2023
I have received a negotiated settlement form Pacific Motor Service facilitated by the **** Thank you for the follow up!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.