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ComplaintsforCommunity Hospital of the Monterey Peninsula
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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went in for a visit due to illness and concerned I may have strep throat. Prior to being seen you have to pay the fee they tell you. After waiting an hour to be seen, only one other person in the waiting room, I was retested for covid after I informed them I had already tested negative, along with other tests. After another 20min a nurse practitioner came in. Checked my heart rate, ears, throat and listened to my lungs. Tests came back negative and was told I'd have to wait it out. No meds are given until at least 7-10 days. Which I was 2days shy of and getting worse. I was sent home with a bit saying "I had visited their office" for work and no other concern. So an hour and a half wait, never being informed I was only seeing a nurse practitioner and never a doctor for $250!!!!Business response
10/27/2022
Business Response /* (1000, 5, 2022/10/11) */ Hi, Thank you for informing us of the issue. These claims have been communicated to unit directors. Due to HIPAA, we are unable to provide any additional information. Thank youInitial Complaint
10/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Over three years ago I went to this hospital to receive medical assistance. The entire time this hospital spoke with my current health care provider and my health care provider was paying them and I paid my insurer for this visit. Later I found out that they sent me to collections for a bill I was not aware of or legally agreed to pay. I wrote to them for them to prove that this debt was legally mine. I have attached the letters and documents I have received from the collection agency. The hospital never wrote me a letter.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.