Business ProfileforThe Parks at Monterey Bay

When I moved into the Parks of Monterey Bay housing--an off-post, private housing area--I was amazed. The rent was nearly three thousand dollars a month for older housing that had multiple issues. The oven was dirty and smoked every time I used it and the dishwasher needed to be fixed multiple times. Additionally, their faulty hook up available for the washer and dryer caused leaking, which warped the floorboard. Upon getting orders for separation (August 23, 2023), I immediately notified the managing office with my orders. I had to move out within 3 weeks. I assigned a POA who returned the keys and saw the final inspection, as I needed to sign my new lease with an apartment out of state in person. I was given the itemized list of charges past the 21 day rule in **********. Additionally, the charges included a $600 painting charge for minor scuffs. Based on multiple pictures I could see that furniture left fuzz/marks on the wall that can easily be cleaned off. Moreover, I was charged fees for things that fall under California Civil Code 1950.5(b) for expected habitant use when it comes to living in a residence for over a year. I was also charged for the issues with the warped floorboard. I tried repeatedly to bring up the issues with the manager, *****, who would not listen to this issue. He stated that the charges will stand and that if they are not paid they will be sent to collections. These charges total $4,996.63, which is a very high charge. Part of the reason it is so high is because my Basic Housing through the Army has still not been paid to me. I notified ***** that I have not received my back-pay BAH to help pay for the charges, to which he offered a payment plan, but still refused to clear the fraudulent charges. I can't afford an attorney, I have not been paid, and I am still unemployed and they are not backing down from the full payment request otherwise it will go to collections. The office never answers the phone, which I have called 4 times.