Business ProfileforCarmel Valley Wine Tours
At-a-glance
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Business Details
- Location of This Business
- 290 Figueroa St, Monterey, CA 93940
- BBB File Opened:
- 11/9/2022
- Years in Business:
- 17
- Business Started:
- 2/7/2007
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Joseph S.
11/07/2022
About an hour later I received another email telling me that another couple on our same tour cancelled their reservation so **** assumed that we were part of that couple's party, so he took it upon himself to cancel our reservation and refund our fee. Unbelievable, but sadly true.
I phoned **** and he admitted that he just assumed we were with the other couple. He then explained that his dentist wanted to bring a group of 25 on a tour and picked our date and time and **** just couldn't say no to him. Yet he had no problem saying no to us, even though we booked the date and time nearly 3 months in advance and never agreed to give up our spots.
If you're considering this tour, you're well advised to search elsewhere. I've never received such poor treatment from a business in my life and it's a miracle that they're still in business given the complete lack of customer service and extremely sketchy business ethics.
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