ComplaintsforCrumbl
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased 6 cookies from this Crumbl Cookies location. All of the cookies I was given were extremely undercooked and inedible. I tried contacting Crumbl to ask for a refund but they were unhelpful. They just told me that their cookies are supposed to be gooey and that they are not underbaked, just gooey. They gave me a voucher for one free cookie. How does a voucher for one free cookie make up for six underbaked cookies that I could not eat and had to throw away? The cookies were not simply gooey, they were extremely underbaked. They were practically raw cookie dough! I did not purchased raw cookie dough, I purchased cooked cookies! I have had Crumbl Cookies prior to this experience and thus know the difference between a gooey cookie and an underbaked cookie. I'm not sure if it is a health code violation to give a customer raw cookie dough, but these cookies were underbaked and not just gooey.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.