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ComplaintsforDickinson Arms
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a brand new Dickinson Marine Komando(Comando) 12 ga shotgun from an online retailer early January 2024. The retailer shipped to my FFL. I picked it up and opened up at home The barrel, receiver and end cap are covered in pitting, rust spots and stains. Not to mention the end cap has sharp and horrible machining marks. The lug that holds the barrel to the mag tube, has cracked welds or braising. It is unusable and definitely not safe. I have contacted Dickinson Arms as they're supposed to have a warranty. This shotgun is brand new, and they are blowing me off. After numerous pics, serial number and information they requested, they continue to ignore the issue. This cost over $200 and they are not fulfilling their self issued warranty.Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In February I purchased two shotguns through my company, Riverside Firearms, at the price of $103.00 each. The shotguns came with the barrels twisted so that the sights were off center. I sent them back for repair. Now it has been two months. I have called at least 15 times and left messages but no one has return my calls or my shotguns.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.