ComplaintsforAmerican Tire Depot

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On july 13 2022 i had a 2pm appointment for both my cars hyandi sonata and my toyota camry 1998 as i previous had an oil change there. Two days later at 4 am my car breaks down in thousand oaks california and never started back up. Scared cold and in the dark and alone. I didnt know what to do. I finally get my car towed to my house and then to my machanic. I go to back to Amaerican tire depot and ask for a copy of my reciept proof of service. And the saids he cant find the transaction so i wait for the management M***** the man who help with the transaction in the first place. M***** hands me a reciept with no proof of my second car the 98 camry . he said i put it in that same reciept he said i gave you a discount. I AM A REGULAR PAYING CUSTOMER . I Never ask for his a dicount. So I then tell him I need my reciept. He saids no problem he creats one with todays date and time as if the service was perform today at that moment. I then ask for cooperates number he saids hes a franschise . he did give me the number eventually he then asks for my machanic address to where my car is located and goes to my machanic shop to check out my car. M***** talk to my machanic and my machanice said it had no oil. M***** asks to tow my car to his shop american tire depot shop for his machanic to inspect the problem. He said he will take and replace the engine and pay for labor. I was a very hesistate to let my car go back to his shop but i allowed him to do so because he promise to resolved the issue. My car had no previous oil leaks. They fail to give me my correct recipet and made up a reciept with today date and time. This manager is a fraud. Once my car is fix I will get it inspected once again to see if everything is ok.

  On July 19th 20/2022 I sent M***** the manager at American Depot tires a text message stating for him not to tow my car from the mechanic shop to American Tire Depot until I receive my original receipts stating the date and time my vehicle had the service done and if he couldn't come up with it him as a manager I would want a written receipt. So he text me back and tells me that I need to call this certain number and wait for business hours I sent him a text back telling him I'm telling him not to take my car to his shop until I get my original receipt. I get a call from him and he's asking me for my email address so he can email me the receipt that he has the original receipt with the time and date stamped at first I tell him I will pick it up in person but since I was at work I called back and gave him my email address I work for a hospice company in Santa Barbara and I was busy and I couldn't handle this in situation but had to. A few minutes past so I checked my email I look at it and there it is again he's falsifying my receipt it is not the original receipt now in the notes below it is written that my car had prior oil leaks which my car did not. Prior to this oil change I had my oil changed done at his shop he never once told me I had any leaks or any problems with that car. 3 points prior to that I had my oil change done at the Oxnard American Tire Depot and they never told me I had any prior oil leaks. I then was so frustrated when I seen this fake receipt once again. Now I have four different receipts with four different prices three receipts that say nothing about an oil leak to receipts that doesn't even have my name on it or my address on it nor the Camrys information on its stating I got an oil change North stating the Camry had any prior oil leaks. So I go to the restroom and I call M***** up and I'm furious and I just start yelling at him telling him he's falsifying once again and now he's saying no ma'am I cannot recreate a receipt what are you talking about he starts acting dumb in a professional way cocky. Mind you I'm in a patient's restroom yelling at M***** I'm practically having a nervous breakdown in front of a dying patient because I couldn't control how M***** the manager at American Tire Depot is trying to handle this issue that they caused. I work 6 hours after this conversation with M***** and it was the longest day I ever had and I love my job. During the the conversation I asked for corporates number he says they're not a corporation that I would have to go through the owner I asked him for someone higher than him I asked him for the owners number he would not give it to me that way he would have the owner call me back to help this issue. It's 4:00 p.m. and I am driving home from work and I Google corporates number I talked to an HR lady name Elsa who is very nice and just listen to my complaint she said she would give the owner a text and she would call me the next day in the morning which she did call me today July 20th asking me if the owner has given me a call I said no she said he would give me a call to figure out a resolution which was very appreciated the first one in that company to really sit and listen to my complaint without interruptions without excuses just listen and did her job and took the appropriate steps.

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