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Find a Location

Appliance Guys Repair Service has 1 locations, listed below.

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    Business ProfileforAppliance Guys Repair Service

    Appliance Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    25920 Iris Ave Ste 343, Moreno Valley, CA 92551-1658
    BBB File Opened:
    9/25/2023
    Years in Business:
    5
    Business Started:
    2/18/2019
    Business Incorporated:
    10/14/2022
    Type of Entity:
    Corporation
    Alternate Business Name
    • Appliance Guy, Inc.
    Business Management
    • Gregory Price, CEO
    Contact Information

    Principal

    • Gregory Price, CEO

    Customer Contact

    • Gregory Price, CEO
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was referred to **** (appliance guys owner) in July 2023. I scheduled an appointment for "diagnostic" because my fridge wasn't cooling. I was told there was $100 fee, that fee would go towards repair if I decided to repair but would be lost if I chose not to complete the repair. The appointment was set. **** who is the owner/technician told me my fridge was not cooling due to the fan turning on and off he also mentioned the part only being available thru the manufacturer which is ****** so he would have to place an order. He also said he'd be back to repair it next week. I asked for a receipt for my $100 deposit, and he said it would be emailed. I waited 3 days for his email, but I never got one. I called their office and spoke to a lady named ******. She said she doesn't issue receipts only **** does so I reached out to him. He seemed very bothered that I was requesting a receipt and told me he does not provide receipts until after the repair is made. It took him 3 weeks and about 5 phone calls and voicemails from me for him to finally come back & complete the repairs. Once he did that, he gives me the balance due of $135. $65 for the part and $70 for the labor. I mentioned my $100 deposit not being applied to the balance he said the $100 was a service fee and does not go towards repair. I paid the balance and asked for a receipt. He told me he would email it but never did. He also said that I had a 90 day warranty but didn't provide me with proof of that either. Flash forward 3 weeks my fridge stopped cooling again! I called their office and left voicemails no one ever calls back. Finally spoke to ******, she claims their computer system was broken and that's why I hadn't been issued a receipt. She finally sent one on 9/18/23. However, the invoice was not accurate. They noted that my fridge door was repaired but it was never broken. Also, their receipts show no dates of service or dates of payments made, nor does it list my warranty. I just want a refund.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kay D

    1 star

    07/06/2024

    He left my house in a total mess. He takes appliances apart and doesnt clean up after himself or repair his mistakes. He also lies and says he can do jobs that hes not licensed for or skilled and capable of doing at all, just to get your money. The owner ******* is a homeless scam artist that sleeps with his female clients in exchange for housing. If you are seeking a company with good business ethics this isnt the place to use.

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