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ComplaintsforHerbal Power Motors
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a car transmission by phone and paid an invoice online on June 24th, 2022, for $1900. Salesperson promised to prepare part for delivery within one month. On July 26th I finally got a "delivery order" with another promise from shipping department for delivery "next week", the 28th as it states on the order. Couple hours after getting delivery order in the email, shipping employee notified me that truck is broken and part is being moved onto another truck, so there will be some delay. That was the last time I heard from the company. Left few messages on phone, wrote in their chatbot, and - nothing.Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i purchased a transmission from company they said i would receive by the end of july 2022 i have not received item yet and cannot get any one on phone or email i paid for item july 1 2022 todays date is now 8/8/2022 no item as of yet would like a refund back to my account as soon as possible respectfully ******* e joe thank youInitial Complaint
08/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The business never delivered on the parts I ordered and paid for up front 1,650.00 They do not answer the phone, do not respond to emails so I drove to the address listed...and it does not exists. This is a fraudulent website. There is no such business. They just take your money and then disappear.Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid 1650.00 for a used engine on the 1st. The company is now saying it takes 10-15 business days but that was not expressed up front. The do not return calls, cannot give me a tracking number, have given me multiple excuses for delays and now say it will be on the 29th, (I don't believe it). I have to pay daily for my car to be stored at the garage because it has been more than 3 weeks, I don't trust that I will ever see an engine. Won't discuss a refund because "the engine is in transit" - They also didn't disclose that the engine wouldn't be coming from their address in Moreno Valley which is maybe an hour away.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.