ComplaintsforAppliance Hero, LLC
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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We originally responded to an ad for a matching set of washer and dryer. May 1. The price changed on us twice....There was an extra delivery fee we weren't notified of once they arrived. They delivered the washer and dryer with a broken washer. It jumped around and was extremely broken. I have video. We were extremely patient and it took them 16 days to come and leave us a TEMPORARY REPLACEMENT which didn't match the dryer. May 17 It's now almost 2 months later, and after calling and leaving 6-8 messages and texts we've lost hope that they would do what they said and bring us back the fixed and repaired matching washer. The temporary replacement has now stopped working and is full of water and doesn't drain. The dryer itself has to run through 2 times in order to dry.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.