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          Moss Bros. Buick-GMC has 1 locations, listed below.

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            Business ProfileMoss Bros. Buick-GMC

            New Car Dealers
            BBB accredited business

            Contact Information

            12675 Auto Mall Dr

            Moreno Valley, CA 92555-4408

            Visit Website
            (951) 242-2223

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            Customer Reviews

            1.25/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/2011

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            New and Used Car Sales, Service and Parts

            Products & Services

            New and Used Cars, Service, Parts

            Business Details

            Location of This Business
            12675 Auto Mall Dr, Moreno Valley, CA 92555-4408
            BBB File Opened:
            5/30/2013
            Years in Business:
            13
            Business Started:
            12/1/2010
            Business Started Locally:
            12/1/2010
            Business Incorporated:
            5/3/2010
            Accredited Since:
            12/1/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 47930 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 1/1/2025.

            These agencies may include:

            DMV - Occupational Licensing Branch

            PO Box 932342

            Sacramento CA 94232

            (916) 229-3127

            http://www.dca.ca.gov

            Type of Entity:
            Corporation
            Alternate Business Name
            • Moss Bros. GMC
            Business Management
            • Mr. Glenn L Moss, President
            • Mr. David Oley, General Manager
            Contact Information

            Principal

            • Mr. Glenn L Moss, President

            Customer Contact

            • Mr. Glenn L Moss, President
            Additional Contact Information

            Fax Numbers

            • (951) 485-3516
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/04/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I bought a brand new $97600 vehicle from this dealer yesterday (6-2-2024) and today (6-3-2024) noticed two dents on the vehicle after looking more closely at it, and cant even get ahold of anybody at the dealer the very next day after purchase, even after texting directly with the salesman who sold it to me yesterday. I am just being completely avoided. I want my money back or a credit for this, and no one has been available to even talk to me about it. I can only get ahold of the receptionist who has only told me that they are out of the office currently . I was at the dealership for 7 hours, 6 hours and 45 minutes doing paperwork and negotiating, and was given 15 minutes to rush transferring my belongings from my trade in GMC Yukon to the ********* that we just purchased. And at the last second they forced me to sign the paperwork stating there was nothing wrong with the vehicle ( Being that it was night time at this point, was hard to notice any blemishes). The whole process was very rushed at the end by the dealer and felt very unfair after the massive purchase my wife and I had just made. This needs to be made right, or I will take legal action. No one deserves to be treated like immediately after such a big financial decision.
            Read More
            Read 4 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Juan M

            06/02/2023

            I just purchased a used 2021 GMC Sierra from this dealership. The advertised price did not included the dealer add ups. When I went to see the truck I asked the sales man and the manager that I did not wanted the dealer add ons. The manager completely refused and stated that those add ons were already on the vehicle and they couldn’t be removed. Add ons should be optional and not mandatory. For me this is a bad business practice as the items added were way over priced. I would like to get these items canceled, removed, and/or reimbursed as these misleading practices should not be allowed.

            Moss Bros. Buick-GMC Response

            06/05/2023

            J***, thank you very much for your feedback. We strive to give all of our customers five star service. I would love the opportunity to personally take care of you. please contact me directly and I would be happy to resolve your concerns. Sincerely, Thank you, D*** O**y 951-2**-2*** ext. 3***
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Central California & Inland Empire Counties

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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