Customer ReviewsforMoss Bros. CJD, Inc.

I bought two cars from this dealership totaling over $140,000. Completely paid off my limited edition last call charger **** pack. I brought my car back to the dealership the first week of buying it after I had a stress crack in the windshield. No rock damage or anything just a stress crack. They then took forever to schedule it, once I got it repaired the sub contractor they gave the job to, scratch both my fenders with a belt or pants or something while leaning on my car, they took 2 months to schedule the repair for my fenders. In the meantime I did a basic oil change and they ran over a s**** in my tire, they did replace my tire, but doing so scratched my 1200$ rim. After finally replacing my rim weeks later here we are finally fixing the fenders, when buffing my car they completely scraped into my wide body fenders. Im still waiting for repairs and for answers. Also when they replaced my windshield they installed my rear view mirror, the plastic part under the mirror is loose. The **** PRESIDENT ****** agreed all these issues was caused by their technicians during repairs, the integrity of my limited edition car is now ruined after all these repairs they are making on my car. All over a simple job. None of this shouldve ever happened. The way I am being treated and talked to by the ** of the dealership is unreal. Because I point out the flaws and the stuff ruined on my car by the dealership, he says im to maticulous yes anyone spending 100k$ on a car would like it to be treated well at the trusted dealership they bought it from! Yet Im spoken to as if Im wrong, because this dealership walks all over people and takes advantage of people, I speak out for myself and theyre wrong doing with nothing but respect. DO NOT BUY A CAR FROM THESE PEOPLE OR AT THAT EVER SER**** YOUR VEHICLE HERE Also im reading comments about how they rip people off they did the same with my **** pack! Dont trust these people!!!!!

****, we have tried very hard to take care of your concerns every time you have brought them up to us.  You have come in to our brand new facility and got in to an altercation with our sales team on the showroom floor then berated our service advisor, service manager and myself in the service drive then after that you did a donut spin out  in our brand new service drive and endangered yourself our customers and employee's. Our employees feel threatened and endangered by you.


**** at this time would like you to take your business elsewhere. Thanks


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If there was a less than one star that I could leave, I would. On Friday morning 9/9 I took my car into this dealership to get a diagnostic preformed on a check engine light that came on the day before. The service advisor informed me that they would not be able to see the car until Tuesday 9/20 and the diagnostic fee would be around $185 (which I signed for). Although this time frame was an inconvenience because I was visiting from out of town and now need to rent a car to drive back to my home state, I still proceeded to leave my car for the diagnostic. I never received a call back, so I decided to call in Thursday 9/15. The service advisor on the phone informed me that my car was never looked at and proceeded to tell me that "my wife" actually declined any repairs and picked up the car. The problem was that my wife and I live in a whole other state. After about an hour waiting to hear a call back, the advisor then told me that my car actually is still there but they are not able to look at it unless I would pay around $585 for a diagnostic fee, which is much higher than the original diagnostic fee of $185. If I was originally told that the diagnostic fee would be that high, I would have never dropped off my car, but now I am in a whole other state and the dealership is giving me the runaround. This dealership is at the very least dishonest. I am still waiting to hear from management.

Mike, you told our adviser that you had engine work done by another company and we as a courtesy did POD the vehicle and engine has a misfire and we explained that it would need to be torn down so we could see why the engine is misfiring and you said not to do anything and that you would be picking your vehicle up. There is no diagnostic fee due at this time and you can come and pick up you're vehicle. We prefer not to get involved with a repair that another shop did on your behalf. If I can be of assistance please do not hesitate to call me. Wayne A**** ** ***** *** **** *** ****

This comment is not accurate. Your service department did not inform me that my vehicle is misfiring and I did not turn down any repair recommendations after I turned in my car to your dealership on 9/9. I had to call in almost a week later to check the status of my vehicle, at that time your service advisor told me that my wife picked up the vehicle, which was impossible because we live in Utah. I did however bring my car in over a year ago for a misfire, but this is unrelated to that visit. I asked Hanna (an hour after I dropped off my vehicle) to let me know what the check engine light was reading, in which she told me at that time it was something about the timing belt (not a misfire). But I was never informed about any repairs and I never declined said repairs. I turned in my vehicle and signed a form stating I agreed to pay a $185 diagnostic fee and was required to rent another vehicle. Now your dealership is saying that the vehicle was given to someone else, then that I have to pay a $585 diagnostic fee and now saying that you won't even look at the vehicle. This service is unacceptable.

The car was good until a few days into owning it already started developing problems phone not connecting well usb ports didn't work, back seat didn't secure well. So i brought it into the their service shop to have it worked on but during that transition I found out that the vehicle was in an accident prior to me owning it and was not reported on the carfax but their service department was was able to confirm that it. After visiting them again with to either try to get a different vehicle of around the same price, some discount on the current vehicle or return the vehicle. In an attempt to return my faith with them and continue doing business with them in the future.I was un able to do any of the options since they over priced the current vehicles with add ons and making it over 8k in dealer fees I give it 2 stars they were able to bring my first car I bought with them to an affordable monthly payment and the sales men at the time were helpful in the negotiations I deducted 3 stars because I had to find out myself that the vehicle was in an accident from their service department not being able to get into another vehicle with it being in the same price range but be charged more in dealer fees then the last vehicle. And because they couldn't get me a refund for my vehicle because I didn't buy there cancelation policy I was honestly hoping to keep the vehicle for a long time until a few days later issues started to arise a few days of having it. This issue could have been avoided if service team and sales would compile finding together rather then just going off of car fax.

Vehicle purchase was Aug 14, 2022 Vehicle has been with their service department since Aug 23, 2022

**** came in to the dealership and spoke to us about his concern and we came to a amicable conclusion and **** is now satisfied. Wayne A**** **

I didn't leave satisfied, as my original intention was to return the vehicle and my money back. I bought GAP insurance, Sept 6, 2022 when the vehicle was returned, incase the vehicle totaled itself after due to the accident it was in after the fuel system failed Sept 9, 2022 and brought it in again Sept 10, 2022 to get it fixed yet again and received it again Sept 28.