ComplaintsforCobalt Property Management
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Complaint Details
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Initial Complaint
02/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Upon initial inspection, the house was not clean & sanitary by any rental standard. Cobalt was surprised by the neglect. Cobalt didn’t have a resolution, we had to search for an emergency cleaning service. Cobalt only agreed to pay half of the cleaning fee. In April the irrigation line in the front yard was sliced, we called the maintenance line asap & sent pictures of this issue. It took from April to Aug for a repair but it wasn’t fixed properly and had further issues. We had a rodent issue which we paid for exterminating but there is a hole on the side of the house. We put in a maintenance request for the hole to be fixed in April. The only responses were given was the builder should be coming to fix it, it was never fixed. In August we noticed a huge foundation crack on the backside of the residence and we knew it was a cause for concern. We emailed about that problem in Aug and it wasn’t until *** ******* finally came to look. It was a massive problem causing insulation issues with weather. Theres a settling problem & the windows have shifted. noticeable drafts in the home. Cobalt said there was nothing they can do. Upon signing the lease We were given a utility sheet to transfer the following in our name. Gas, water, electricity, trash and internet. No other utilities were ever mentioned all year long until we informed Cobalt of our increased utility bills due to the crack in the house, upon which Cobalt notified us for the first time of a year long delinquent sewage bill which is not in our name. Cobalt is demanding we pay this bill. They were willing to negotiate however when we stated that it was an unfair ask they took the negotiations away and demanded we pay even more than previously asking. The fact is we have paid every bill of ours on time & our concerns and issues have been completely unresolved and ignored the entire length of the lease agreement. Our living environment was inhabitable and we have been retaliated against for having complaints.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.