Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for for work on 30 April. For cooling leak I had to bring my car back the next day regarding the same issue as well as now I havent volume coming out of my speakers. Supposedly fix the issue a week later I was back at the shop for the same issue. He told me he couldnt find the leak add went on about other issues with the car that wasnt and issue until I took it . Told me theres nothing he can do and suggested I take it somewhere else.Now my engine is blown from over heating

  Business Response

  Date: 05/21/2024

  The repairs we performed come with a written warranty.  That warranty is remedial, not a refund policy.  This client did return after the initial visit reporting symptoms that are unrelated to the original repairs that we performed; and the cause of the reported symptoms were failures in the vehicle that are also unrelated to our original work.  Of course and logically, unrelated failures are not covered by the warranty.  The client declined our recommendations for repairs that would address the unrelated failures and symptoms the client's vehicle is now experiencing.

   

  For these reasons, we are unable to provide any adjustments or concessions regarding the original invoice.  If this vehicle experiences any issues that are related to our original work, we invite this client back for correction under our warranty.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/12/24 I spoke with **** about my car he told me I needed a diagnostic and the $197 fee would go towards the total. turns out it was a cracked ******** tires needed to be rotated $170 & sensor was damaged (he claimed to still use! & have switched over) $40 total cost was $407. He included the price of he diagnostic and just said sorry your not happy with our service and laughed in my face when I complained about the diagnostic price being added on instead of going towards total like he said it would.

  Business Response

  Date: 04/25/2024

  We initially quoted this customer a diagnostic/inspection fee and obtained her authorization for same in the amount of $197.72. We explained that if she later approved all of our recommendations (in both parts and labor), we would apply this $197.72 evaluation fee toward that total cost of parts and labor.  Upon completion of our inspection, we presented the customer with our findings.  We recommended replacement of a wheel, a tire, and advised that a wheel sensor was physically damaged, yet functional at the time. The customer declined our parts for the wheel and tire, instead coming in with her own parts in this regard.
  
  We reinstalled the original, functional but damaged, wheel sensor per the customers authorization, which we obtained in advance. The charge for this was labor only at $39.99 ($40), as it was the original part being re-installed.
  
  The customer did not comply with the terms we outlined for applying the diagnostic/inspection fee toward our recommendations, in that she declined the full scope of our recommendations by furnishing her own parts. Thus, we cannot provide any adjustments to this billing.

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Budget Auto Repair & Transmission to get my check engine light looked at. I was told my engine and a hose was bad and they could fix it for $6300 and take 1 /2 weeks to fix it. I asked if that would take care of all my issues and ***** assured me they would fix everything. 20 days go by and no communication. ***** no longer works there and **** will be taking over. And later *****. I found out the engine they got in was bad so they had to wait to get a new one. I go to pick up my car when they say it’s done and I was told everything was good to go. With in 5 minutes I hear a horrible whistle sound and take it back. **** gets in the car with me and we drive so he can hear it. He says it’s the turbo. It’s louder than it should be but it’s fine. I say I have never heard that sound before but he assures me everything is fine. He does not look under the hood or check the car. Within 1 hour my car struggles to accelerate and almost stops while driving, the check engine light comes on. I go back and they say it’s a clam that needs tightening and clear 3 codes. I ask why they are not working on the other codes, what are those codes. They are fuel trim codes, the same ones from my original diagnostic. He says they are fake codes and the fixing the clamp resolved the issue. Same night check engine light comes on agin. They say now it the turbo and yea it the same code from day one and yesterday, they want another $1000 to fix this but say that’s it there are no other codes. The next day the check engine light comes back on, now it a hose. Then the same night check engine light comes on again and now it’s the catalytic converter and they want another $1300 to fix it and they will give me a deal because I have had so many issues with them. I refuse to work with them. I have paid $7300 to fix my check engine light issues and it took 26 days no 5 returns to the store after they said it was fixed to still have issues, the same issues that were there on day one.

  Business Response

  Date: 10/29/2022

  We have spent an extensive amount of time reviewing all documentation and interviewing employees involving this matter. Following are the facts surrounding the repairs on this client's vehicle:

  1. The initial client visit was one in which she reported an engine overheating issue, not a check engine light. We determined that the engine had been damaged internally due to being excessively overheated and vehicle driven with the overheated engine.  The engine was replaced with the customer's advance approval for that repair.

  At the conclusion of the engine repairs, we reminded the customer that due to the engine failure the vehicle was not drivable when we originally received it. As such, we asked her to allow us to keep the vehicle for extensive driving to ensure no other problems exist because of the engine overheating.  She refused to do so, saying she needs her car back right away.

   

  2. The client returned, subsequently, with a check engine light on.  We examined our prior work to find no problems with that work. Our diagnosis determined that the turbo unit had failed, which was entirely unrelated to our prior repairs. Yet, understandably, this client was frustrated with the situation. Purely as a goodwill gesture, we offered her a substantial discount on the replacement of the turbo and she accepted that offer – proceeding with the replacement of the turbo. At the conclusion of the Turbo Unit replacement, we thoroughly examined the vehicle to detect no other conditions, the check engine light was now off, and there were no other fault codes stored in the system at that time. 

  However, as is our standard on such repairs, we again asked the client to leave the vehicle with us for extensive road testing until the emissions system monitors were set.  We advised her that, until those monitors were set through extensive drive cycles, we cannot assure her that the check engine light won't come back on. She denied us the opportunity to drive the vehicle extensively, as we proposed, saying she needed the vehicle ASAP. To this, we advised her to keep an eye out herself and return for further evaluation if the check engine light comes back on. She agreed.

   

  3. Subsequently, the client returned with the check engine light on.  We examined the system to find a failed catalytic converter.  This catalytic converter fault code was a new code, not one that had been there before.  It is likely that the catalytic converter was damaged by the original engine overheating condition, wherein coolant that was leaking into the engine's combustion chamber made its way into the catalytic converter via the engine's exhaust system. It is not unusual in such instances that the failure will not manifest itself until the vehicle is driven for some time after the initial repair. Thus, this condition is not anything we would've or could've caused but, as stated, is a result of the initial engine overheating. Nor is it anything we could've detected or predicted until the car was driven for some time.  

  While we can certainly understand the client's frustration in having to return again with the check engine light on due to the catalytic converter failure, absent the client allowing us to be the ones to drive the vehicle ourselves, it was inevitable that this was going to occur while the client was driving the car herself. Also, the turbo's failure and the failed catalytic converter in no way invalidate the necessity to replace the engine at the client's initial visit.  The engine was simply damaged and required replacement due to overheating.

   

  Given the forgoing facts and with there being no wrongdoing on our part, we are unable to provide this client with the refund she has requested.  We did offer her a substantial discount for the replacement of the faulty catalytic converter, but she has not accepted that offer.  This discount offer on the catalytic converter remains valid and is in fact the most we're able to offer.