Customer ReviewsforBudget Auto Repair and Transmission

They figured out the problem in my car when other shops couldn't. They got it fixed in the time promised and kept me informed the whole time. Thank you Budget Auto. You have gained my loyalty. I will be back when I need work on my little Honda.

Thank you so much. It was our pleasure to serve you.

Was taken care of well by Jose of Budget Auto Repair. Came in with transmission slipping. They gave me several options and kept me informed during the repairs. Final total came in under the quote and the car drives like new. Highly recommend.

Thank you. It was our pleasure serving you.

This business is so unprofessional. They have bad customer service. Stephanie quoted me 300-400 dollars and told me it would be ready in about 2 days (it was not!) they never called to give me updates like they said they would. Jose then quoted me the almost 900 dollars and added more days. He was very petty and nonchalant about the bad business they are running. They kept my car for 6 days and charged me 900 dollars for me to be locked out of my car hours later because they never gave me back my original key and never told me I needed it after fixing my ignition and key. They were very unprofessional and caused me so much stress and anxiety I’m very disappointed. I hope nobody has to deal with this business again. They need to be shut down!

We acted professionally and we were exceedingly kind throughout the process. We listened to all phone call recordings regarding this client. Firstly, in the very first phone call, Stephanie explained to the customer that it would be "practically impossible" to give a quote over the phone before the car comes in and we make an evaluation of the problem the client reported. Yet, this customer pressed Stephanie hard for a "ballpark price" and promised she "wouldn't hold (us) to it," acknowledging that "it's just an idea." Once the car came in and we evaluated the problem, our manager Jose gave a full explanation and a price quote of $825 ("almost $900). This customer had the option of declining the work at that point and just taking the car. However, she approved the repairs and acknowledged a full understanding of all that was needed and the details of all work she just approved. We have many recorded phone calls where we clearly kept this customer informed as to status of repairs and all of these phone calls were pleasant with both the customer and us being very kind and cordial with one another. Where problems first came up was when the customer attempted to pay for repairs, when those repairs were finished, and her credit card declined. She (the customer) completely lost her composure at that point and began cussing at us, with every other word out of her mouth being the F-word. She had to leave and return with a different credit card and couldn't take her car until the bill was paid, which seemed to infuriate her even more.

If I can put a zero stars I would l ! My Name is Ivan I didn’t use this shop because the level of unprofessional staff. The General Manager is the one that is supposed to lead with example. I am perusing this matter as far as I can . Mr General Manager who would not give me his name Who ever it may be in that auto shop .. I called and ask for a quote and he referred to as a Female on the phone I told him that I am a male mind you I am 30 year old male and it’s the first time that anyone for that matter confuses me for a female on the phone, I very politely told him that I was a man not a woman instead of apologizing he continued to refer to me as a woman even to the point of remarking that I sound It like a female very sarcastically! Never once apologized for his misconfusing! If he who ever it may be so-called ! General manager Has this type of behavior I can’t think of any trying to use this shop come any were close to fixing mines or any ones car for that matter.

We're very sorry, ****, for this incident. We listened to the phone call (recording) in question and, indeed, our manager made an error and mistook your voice for that of a female; and he said, "Yes Ma'am." However, he certainly did apologize, actually several times, and admitted that he "thought you were a lady," right in that phone call. Our manager's multiple apologies can be heard right there in the call recording. Perhaps, your understandable upset and ensuing barrage of yelling and insults at him prevented you from hearing his apologies. Again, we're very sorry for the incident and assure you that this was all an honest mistake, as can be clearly discerned from the call recording.