Business ProfileforSunnymead Animal Hospital

Horrible service for a few years now and today was the final straw. Have been trying to get a prescription for my dog, who has Cushing disease, for a week now because we needed to change pharmacies. We called and asked the vets office about it last Friday and told them after finding the different pharmacy what we needed. FINALLY after a week it was ready today and I go in and the last name is wrong! I had a name change three years ago and have been repeatedly asking them to change the pets and my last name in the system and they never would. Also, they did have my recent last name spelled wrong because it was missing a letter so even then I wouldn’t have been able to use it. I asked them if they could change it today because the new pharmacy needs the last name to match. They said "No, the doctor is in surgery and will be leaving right when she's done." I said I understand that but I just need her to change the name to the correct one. The male receptionist then tells me "well you should have thought about that before then." His huge attitude and him not knowing what he was talking about I snapped. After cussing him out for how he spoke to me, I took my dog and left. I feel bad for the girl who was helping me and apologized to her while she repeatedly apologized for this man’s attitude. The service and wait time has been ridiculous here the last few years and they definitely need to update certain staff members who seem to hate their job. I will be finding a new veterinarian office. Hopefully they’ll be more respectful and won’t blame their clients for their incompetence. I like how they won’t accept responsibility for how their horrible receptionist was acting.