4 Customer Reviews
Review from Blaire G
1 star05/24/2024
Our experience with Sunbasket has been nothing short of a nightmare. We initially signed up for their service using the wrong email. When we contacted Sunbasket to correct this mistake, instead of simply changing the email, they created a new account without notifying us. Under their instruction, we went through the tedious process of re-ordering, completely unaware that this was a new ****************************** failed to cancel the old account, resulting in multiple unwanted shipments arriving at our home. Despite repeated attempts to resolve the issue, their customer service was utterly unhelpful. We spoke with several agents who directed us to email support, leading to a frustrating week of back-and-forth communication with no resolution. Their idea of compensation? An insulting $20 credit.Sunbaskets incompetence and lack of transparency are staggering. Their refusal to cancel the old account or refund us for their mistake is nothing short of fraud. This company is defrauding customers over shipping and delivery, and their awful service, principles, and corporate culture make it clear that they do not value their customers at all.Avoid ********************** at all costs. The frustration and financial loss are simply not worth it. REFUND US!Review from julia h
1 star11/14/2023
Sunbasket is using my email to send unsolicited messages. I have asked nicely since their unsubscribe option is a scam. I will NEVER buy anything from them. Please make them delete my email address.I would give zero stars but not possibleReview from Jerri G
1 star04/12/2023
I am currently being charged as if Im ordering from this company. I havent used Sunbasket in over two years. This is criminal activity on their end. Dont give your credit or debit number to this company. DO NOT ORDER from this company.Review from shari w
1 star08/11/2022
I am now on the phone holding for ***************** This will be about the 10th call to this company. I gave my sister a gift card in December of $100.00 and she has been trying to take advantage of this service since that time. We have been provided multiple stories about what happened to the gift card but the most egregious is that that are insisting that they refunded it to my credit card. I cannot find this refund nor have they provided any proof. e-commerce should dictate that they have written proof of the refund to my financial institution so that I can address the matter with them if that is the case.
Sunbasket Response
08/12/2022
Hello *****, We are sorry to hear about your experience interacting with our team members, and we are addressing this to ensure our customers will have a smoother communication with our team. We reviewed all the interactions, from your sister calling us querying about the gift card you sent her to your phone calls. The $100 was refunded back to the card used to purchase the card on January 4. A receipt was also sent to your email address, the same email address you have provided to our team members and to post this review. We recommend checking with your January or ************* statement for the refund credited back to your card. Please reach out to your financial institution if you do not see the refund reflected on your statement. We hope the information helps, *****. Best,Team Sunbasket
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