Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Shoe Palace Corporation has 25 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileShoe Palace Corporation

            Retail Shoes
            Multi Location Business
            BBB accredited business

            Contact Information

            745 Jarvis Dr

            Morgan Hill, CA 95037-2810

            Get Directions
            Visit Website
            (408) 776-5200

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.04/5

            Average of 25 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            66 complaints closed in last 3 years

            34 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/19/2020

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Shoe Palace Corporation has 25 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              745 Jarvis Dr, Morgan Hill, CA 95037-2810
              BBB File Opened:
              11/19/2013
              Years in Business:
              30
              Business Started:
              1/20/1994
              Business Incorporated:
              12/24/2001
              Accredited Since:
              2/19/2020
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Shoe Palace
              Business Management
              • Mr. George Mersho, CEO
              • Mr. Chris Better, Customer Relations Manager
              Contact Information

              Principal

              • Mr. Chris Better, Customer Relations Manager

              Customer Contact

              • Mr. George Mersho, CEO
              • Tony Mersho, Board Secretary
              • Ralph Mersho, CFO
              • Mr. Chris Better, Customer Relations Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              66 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/25/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              If I could give Shoe Palace zero stars I would. I spent over $200 for a pair of shoes and they sent me the pair in a mailer bag. The shoe box was completely damaged and crushed. On top of that the shoes were tried on, with creased indications on the heel. Whoever works at the Shoe Palace locations in ********, ** should all be fired. I will always not recommend Shoe Palace to any and everyone.
              Read More
              Read 65 More Complaints

              Customer Reviews

              25 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              RE C

              04/16/2024

              I am in the process of trying to get some communication about a cancelled order to receive a refund. It has been over 2 weeks since I have heard anything from Shoe Palace. I have emailed, called SEVERAL times, and even contacted them on social media. This is insane and I can't believe the customer service is so poor. I buy sneakers all the time, and I hate that this experience was so awful. Hopefully they redeem themselves because I don't like giving companies bad reviews.
              Read 24 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.