ComplaintsforBay Area Speech
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Complaint Details
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Initial Complaint
02/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My son had been having speech therapy sessions with ********. She's a contracted provider through ****** Each session was charged to my credit card in advance of any insurance payments per her office policy. We were referred by our insurance as she is contracted provider through ****** After each session the office manager would bill insurance. Per their contract initial visit was billed at $375 if which was discounted by Cigna by $59.22 with the max ****** to be charged my ******** $315.78. Our responsibility was $31.58. Each visit after was a max ****** of $105 per contract with ****** ********* was sending their portion and we paid the difference. Medical Reimbursement Account was making these payments. The initial issue was the office refusing to refund the discounted ****** although they were obligated to do so. Now they are refusing to respond to any requests for refund. On the Explanation of Benefits it states that the health care provider cannot bill for the discounted difference. We have made several attempts as well as ****** We have filed complaints with the insurance who has also attempted to call but have had no response. I contacted them on December 5,8,10,18 of 2023. January 15,20 of 2024 and February 5 and 17th to try and resolve the issue. I asked for an itemized statement and the one I received it only had ****** billed and payment was made but no detail of insurance payments, adjustments or refunds. They provided 2 incomplete refund checks and I never deposited it because irmt did not reflect the correct ******s.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.