Business ProfileforCame Security Alarms

We recently purchased our home and the previous owners left the CAME system in the home with their information in the system. Occasionally the keypad beeps and we have to hit a random button in order to make it stop. About three months ago I called CAME and asked is there a manual we can get to tell us how to stop the random beeping. They said since we didn't have a monitoring agreement they couldn't send one out to us or tell us how to permanently stop the beeping. Today we had an electrician out to do some work and they had to shut power off. When they turned back on the beeping began again. I called CAME to try and see if once again someone would come out and unlock the keypad and shut the system off permanently. They said they could not help because we don't have an agreement. I told them the previous owner's information is still in the system and I don't know what their codes are. They then said they can't tell me anything because they don't know that I'm actually the new owner. I said that makes sense and that I would send them via email escrow and title documents proving who I'am. They said we still need an agreement with them. I told them this doesn't sound right that if I owned their business I would be worried about being liable for having an active CAME system that could malfunction and cause the new owner harm from the alarm constantly going off for example hearing loss or cause a heart attack from the stress of not being able to shut system off. I asked to speak to supervisor. Colette got on phone and I could sense beligerance in her voice from my questions. I explained to her the urgency of shutting it off because it was causing problem with electrical work being done. I asked calmly to discuss with owner and she said I'am the owner. She eventually hung up on me 3 times. The final call she told me not to call back. I told her I would discuss with my attorney and BBB and she said go ahead and hung up on me again. Very unprofessional.