ComplaintsforWestcott Course, LLC

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This program has had multiple problems with technical difficulties and poor performance of their WiFi to the point that no one from the school sends out notifications, emails, updates, nothing regarding this matter you’re left in the dark. I was in the middle of my midterm when my computer screen froze, and submitted my test with five questions unanswered questions the Professor has also add on additional course materials/ work without prior notice to anyone but the policy had a one module rule. I submitted a short 3 minute video demonstrating my frustration and the constant experience of this asking for my the tech team to fix this matter because finals where approaching and it was a live proctor session that I was taking very seriously. However, a N**** Davis disrespected me belittle me humiliated me and then try to victim blame herself by saying I bullied her and cause anxiety to her and some team made up team when there there wasn’t any mediation held. This is just another white privilege nonsense for someone that victim blames, has no class and shows what low vibration she has to society. I was literally 1 week out from my. finally and she took at away from me. I’m the victim the individual that’s suffering and currently on medication for epilepsy and and with this current situation my mental he’s has been dragged down to the ground. How dare she use my character to portray her past her and expect me not to stand up for myself. I’m a role model in my community won an award from the mayor and city of NYC earlier this past March and this lady try to discredit me in every which way possible when she doesn’t know me. I don’t know anyone walking on this green earth who would’ve let that slide. I’m a let the emails speak for itself.

  Business response

  06/18/2024

  Every thing that L*** ***** said in her email is not true, what she has written in the complaint is actually everything she did to my instructor, my support team and me. 
  
  To begin with, we are not from ‘white privilege’ as this problem started when **** Smith started bullying my Middle Eastern instructor.  The instructor listed that she is from the Middle East in her instructor bio, so **** knew she was Middle Eastern. This information was in one of the files in ****’s module zero that had to read for module one to open.  We on the other hand did not know ****’s race as this course is completely online, and we do not ask any questions regarding race on the enrollment form.  
  
  **** started sending a bunch of emails complaining about everything and expecting the instructor to change everything based on what she thought was the correct way that things should be set up.  When the instructor didn’t reprogram the entire system and restructure the course, **** was belittling and condensing to her.  All the emails sounded like **** was shouting at the instructor while berating her. For days my instructor didn’t report the abuse and continued to try and help **** with her endless list of complaints, but **** just keep hammering away at her.  As would be expected this caused the instructor to feel sick to her stomach, experienced loss of sleep, hurtful feeling, stressed, anxious and sadness.  This of course leads to loss of work and work flow.
  
  For example, **** didn’t like our navigation system, and she yelled about that on an email to the instructor, to me through email and multiple voice mails that I did not answer as I refused to be an outlet for her anger. The navigation tutorial link, which is right by the student’s “Launch Course” link shows the students a picture that says to highlight the course you want to work on, and then click on “Launch Course”.  It’s that easy, and yet there was this big drama directed at the instructor and me about how difficult and stupid it was, and that we needed to get it fixed because she wasn’t playing with us. Which we clearly took as a threat.  This was the pattern with many things she complained and bullied about. With the majority of these complaints if she would have just read simple instructions and followed them, she would have had the smooth experience like the rest of the students have.
  
  Before I was able to complete the first warning for violating our Respectful Communication policy, **** started doing the same thing to a support staff who has a Hispanic family. Then she branched out and did the same thing to me with mean and nasty emails, multiple hostile and threatening voice mails, yelling and complaining about how we are all incompetent in multiple areas, and demanding to give her what she wants or else. One of her voice mails was yelling about how the instructor doesn’t know what she is doing, which made me think she was trying to get the Middle Eastern instructor fired from her position or at the very least an investigation started on her.  Once **** mentioned ‘lawyer’ our law firm required we cut off all communication with her. 
  
  I then sent her the first warning of the policy violation that also showed that a second offense meant being dropped from her courses, and third offense would mean our lawyer serve her with a cease and desist order.
  ****,
  I emailed you the solution to the receipt problem below, but instead you sent me a disrespectful movie that was condescending and bullying. You have violated our respectful communication policy with the instructor, support and with me.  Your tone with emails to the instructor, emails to support, voice mails to me and in the movie you just sent me were belittling and nasty and our team does not accept this type of behavior.  If you would like us to respond to you in a respectful way, you must also be respectful.  As of now the instructor, support nor I will not answer any communications that are disrespectful.
   
  The terms of agreement, which include Respectful Communication, were agreed to by L*** ***** on 5-1-24.
  (B) Respectful communications
  When contacting our company, you agree to be considerate and respectful. Communications from a student which are considered by our staff to be rude, insulting, disrespectful, belittling, harassing, or bullying via telephone, email, or otherwise will be considered a disrespectful communication and may result in a formal warning.
  Further disrespectful communications will result in a second and final violation, and the student may be dropped from their course(s). 
  A third disrespectful communication may result in a legal cease and desist order, the halting of further communication between our staff and the person(s) speaking on behalf of the student or the student themselves.  Further disrespectful communications after a cease and desist order may result in legal action.
  
  We reserve the right to refuse service. If we receive multiple disrespectful communications from person(s) representing the student, or the student themselves, the student will be excluded from taking future courses.
  
  Her response to the first warning of the violation was:
  To Whom It May Concern, 
  Excuse me…. how dear you. Kindly don’t project yourself onto me sweetheart. You’re the one that’s unprofessional and coming at me with a condescending attitude and you met the right one. I can have legal counsel or a case just for emotional distress and harassment. Like many other peers currently enrolled in this over program it’s been nothing short of frustrating and it’s only been over 7 weeks. After a long day of work the last thing on my mind was this nonsense. First of all how was the video directly towards you, this a mention your name?!? Huh… That weird, I thought I was sending proof. Because according to you you stated you sent out a solution. Correction you sent what was on the website. I asked for the tech department or the bursar’s office someone that could assist. You did neither. People like you just love to make things all about themselves don’t they. Show some class. When did this school responded to any of my emails I sent out regarding my multiple issues that I was having with technical support. I was in the middle of my midterms when the exam suggestion when through on its own and that’s half of my issues so far. Your behavior as an employee should have been more compassionate. Instead you’re the one that’s rude, disrespectful, nasty and immature. Don’t you ever place labels on me. You don’t know me and vice versa. Belittling: to be dismissive or to make some feel less important. Bullying: to seek harm on someone where it’s physical, verbal or psychological. As a statement I don’t know so, what makes you so special that I single you out; out of everything and everyone at that program to bully you?!? Last time I check this school has all my private and personal information on file. I am the one that should be afraid of bullying. Choose your words carefully and wisely. How did you sum all that up from this video? Please don’t make this become a legal liability for this program because I’m feeling like it’s leading towards just that. To me this is sounding racially motivated trying to drag my character some how because of your past hurt. 
  
  My response to her to her response was to state the second violation and tell her she was dropped from her courses.
  ****,
  Again, another belittling and disrespectful email, designed to make us feel stupid and incompetent.  All you had to do was be polite. This is now your second and final violation.  I have deactivated your courses and will drop you from your courses as we cannot have our team bullied in this disrespectful and hurtful manner.  Your communication has upset us all, and this has caused our team anxiety and loss of work.  You mentioned a racial issue, but I don't know your race and you don't know mine.  Everyone has to follow the same set of rules, which is why we have the terms of agreement.  You accepted the Terms of Agreement on 5-1-24 as shown below.   Since you violated the Respectful Communications policy twice, and with fair warning that second violation would result in being dropped from the course, I have no choice but to drop you from the courses.
  Please do not send another threatening or hateful email or that will be your third violation, and we will have to have the lawyer serve a cease and desist order.
  N****
  In conclusion, we do not permit threats, hostile communication nor bullying of instructors or staff, and since L*** ***** would not correct her behavior she was dropped from her courses. Her courses were refunded last week, and as told to her in an email that she didn’t read that depending on HER bank it will take them 7-10 business days to post the refunds in her account. Her bank determines when they post the refund.
  

  Customer response

  06/20/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21847570, and find that this resolution is satisfactory to me.
  
  Regards,
  
  L*** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

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