ComplaintsforHaute Enchilada
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Complaint Details
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Initial Complaint
08/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
THEY ADDED A 96% TIP TO MY BILL AFTER I LEFT THE RESTAURANT AND TIPPED IN CASH. WOW. Totally disappointed. The food was good - but diner beware - the staff generously helped themselves to a 96% tip on MY dime - about $100. Both my friend and I that dined tipped the waitress in cash, so there was no need for a 96% tip to be added after the fact. Totally disappointed considering my friend and I loved the visit. But now we're just bummed out. I would appreciate a swift correction of this. This is completely unacceptable. UPDATE: *** called me yelling and threating me with her attorneys (LOL). Bummer she didn't understand the issue and continued to blame ME. She wouldn't even allow me to speak without speaking over me. Joke is on her - this will happen with other customers. So BEWARE. Avoid at all costs.Business response
09/22/2022
Business Response /* (1000, 14, 2022/09/19) */ ******* 6 reviews a month ago Changing my former review, as the owner has been looking into the issue with my visit and is working on rectifying it. It was isolated and unclear on origin. Consumer Response /* (2000, 16, 2022/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.