ComplaintsforPumpco
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Pumpco put in a new system,business was sold to a employee ***. Since Nov 2023 he was going to come out and fix it after holidays. Continue to call him text him. We have had to purchase water to be hauled in numerous times do to system emptying our tanks. System is off not helping our home filter our water etc. I just want a new system installed since they had us to buy one unit then to purchase a bigger unit. Fix it or refund all of the money we have paid out thousands of dollars.Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired this company to do well service to are current well I already had the pump went bad! They installed a new pump and said it was covered under warranty if anything happens to it! So we were having issues with are well not producing enough water so they dropped the well additional 40ft to already 140. So when they dropped the pump they dropped it 5fy off the bottom. By dropping the pump so low to the bottom it caused a clappse In the bottom of the well. We called them out to figure out what was going on with are well pump. after hours of struggling to get the pump out they took the pump to test at there shop and they said they will come out the following week to bore scope the well. The day of the appointment no call no show. We called them for over a month no answer. My wife finally magically got a hold of them and they said they will be back to bore scope it again no call no show. Now we are left with no pump and no water with a baby on the way!
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.