ComplaintsforIBA Builders, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
As background, I had signed contract on June 27, 2022 by which I'd pay in four installments as the work progressed. Company agreed to replace a vanity with washer/dryer and build a shower in my bathroom. After ~5 hours of work over two weeks, I decided to cease work with the company due to their awful communication and shoddy work. (Subsequent contractors from whom I requested estimate LAUGHED at their work, which will need to be redone.) Rather than agree to provide refund, Company owner is now threatening to put a lien on my property and seek the remaining money due (again, for 5hrs of work). His behavior has been erratic, and he has yelled at me on the phone. In short, the ~5hours of work total performed in the past few weeks will need to be redone and will cost additional money to fix (impossible to put washer/dryer in area they demolished, according to other contractors; the stop valves on plumbing installed in wrong direction; shower border too high, and other issues). Other company red flags: requesting cashier's check made out to address that does not match business address; use of multiple phone numbers that cease to function after a few months (I'd initially consulted Company last year); demonstrating zero understanding for *********** permitting process and urging that the shower (with the faulty valves) be done without a permit; creating a false sense of urgency in all circumstances to drive business; demonstrating zero comprehension of advance notice of water shutoff; slow responses unless it's related to getting paid; failing to provide clear responses about plan for washer/dryer, etc.) Company owner has repeatedly asserted as a defense that he has been operating for over 15 years; but it's clear from the recent customer ******** reviews and my own atrocious experiences that something has gone seriously awry in the past few years. He wasted two weeks of my time and $4,650 and is now threatening me with legal action.Initial Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 8, 2021 we signed a contract for $*** to get city permit for home rebuild project. Paid *** by Jun and did not get any permit till Feb 2022. The contractor did not pay the Engineer, the checks are bouncing. Now I got the permit and the blue prints are missing lots of details. I have to redo the permit.Initial Complaint
02/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We hired this business with a written contract of scope of work to be completed to our home and agreed to a stipulation of a 4-5 week timeline for completion of all work. We agreed to a price of ********** for a finished product within 4-5 weeks, I stipulated the completion date was important to me as it is my future office and I needed to host meetings. We are now on week 11 with no end date in site. No workers are showing up, no one is working. The owner will no longer accept our calls or respond to our text messages. We have paid ********** total thus far and have paid in full for things such as plumbing, electrical, paint, framing, etc. which are nowhere near completion. Furthermore, yesterday, we discovered a leak in our plumbing and when we had a professional come out to take a look at work that had been done, they told us that it is not a good job and that the corners were cut on this job. We would like money back as we paid for a finished job that is nowhere near completion. At this point, we would be losing money if we hired our own trades to finish the job that still needs to be done.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.