ComplaintsforLoop Commerce, Inc
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Complaint Details
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Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a purchase January 1 from *********************** gift department it was never delivered to the recipient *** claimed to deliver it to the apartment complex they didnt I got in touch with *********************** customer service they told me they said I would get a refund I never got the refund they told to get in touch with gift now after we spoke I never heard from them again I reached out to my bank they gave me a temporary credit while they investigated my claim gift now claimed I never contacted them I couldnt call them because they have no phone number to contact them but I did email them my bank took the credit back & denied the claim if gift now is a legitimate company they should have a phone ************* shouldve sent the item & refunded the money back to meInitial Complaint
12/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
GiftNow overcharged me for an item I purchased and after receiving no resolution from a customer service representative via email, I tried to email again several times as well as call several numbers related to the company with no answer. They have zero customer support and I cannot get ahold of them for a refund.Business response
02/08/2022
Business Response /* (1000, 8, 2022/01/28) */ Thank you for bringing this concern to our attention and the opportunity for customer outreach. We have responded to the customer through email on 12/28/2021. The customer has our contact information if there are further questions.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.