ComplaintsforHome Consignment Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In March of 2021, I started my retirement and put up my house for sale as of April 2021. The house was about 6000 sq ft and I had this beautiful large formal dining set (a large 4 piece table and 10 great chairs). I had purchased the set from San Francisco for over $****** about 12 years ago. The set was in a great shape and condition not used more that 20 time. In mid March of 2021 this consignment company was contacted by my attorney and they sent a crew to pick up the dinning set around March 20th. I was asked to sign on a tablet accepting a charge of about $130 for the pick up!!! A month later they sent me a check dated 4/23/2021 for $290.96!!! which means I received $299-$130= $160 for a gorgeous table and 10 chairs in great condition, almost $12 per piece!!!. I trusted this high end unique set would sell for top money. I was very disappointed to hear that the entire set was sold for $699 ONLY!!! ( it would have been the right price for each piece). I have contactacted this center several times and have requested to be provided with the sale's record/documents but none is provided to me. They refused to give me their business license number or the phone number to the right department to raise my concerns and complaints. I am familiar with business licenses as I have had several businesses (13 child care centers, rental multiplexes, and a restaurant). I know we had to provided these info to the the customers upon request. I am being told that the signature on the tablet meant that I agreed to the sale of the set for $699 and receiving $299-130=169!!! I would have NEVER agreed to such a deal. This Home Consignment Center is located at 930 W. Hamilton Ave. Ste 190 in Campbell Ca. 95008. This set was perhaps sold as pieces and I probably received only a small fraction of it. I feel my trust has been taken advantage of and I would like to request the BBB look into what is going on in this center. I can provide photos if needed. Please
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.