2 Customer Reviews
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- Highest Rating
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Review from Alireza S
1 star08/07/2022
Upwork does not have enough resources to provide customer service. If things are working, then they are working, however if anything breaks they need 24 - 48 hours to resolve it. I am not even a freelancer and have experienced this. I still cannot believe their lack of customer service for their customers, the very same customers that make their existence possible. For every issue they need 24 - 48 hours to respond and they do not even bother with giving you a more accurate time frame or reason for a lot of their decisions which has consequences for you. I have been using Fiverr and their customer service and overall handling of problems is much quicker. I wish the talent I want to hire were available on Fiverr, because then I would not bother with the poor customer service at Upwork. I created an account on Upwork last week, and it has been suspended for more than 24 hours. Weekends are the most crucial time for us and thanks to Upwork and lack of customer support we cannot achieve our goals.
Upwork, Inc Response
08/12/2022
Upwork's work marketplace is where companies can find independent talent to grow their businesses, and independent talent can find work to grow their careers. We designed it to help clients and talent build strong working relationships so, over time, companies can scale on-demand with a trusted talent bench and talent can secure fulfilling, consistent work.
We are sorry that this client is not satisfied with their experience on the Upwork platform. We strive to provide excellent customer service to all our customers. To ensure members get the help they need in a timely manner, Upwork support can be reached at *******@upwork.com. Our agents are available 24/7 and will gladly assist with any questions customers may have.
Our Phone Support team can be reached directly by dialing +XXXX-XXX-XXXX or +X XXX-XXX-XXXX. The team is available 24 hours a day on weekdays, from 12 a.m. Monday to 11:59 p.m. Friday, Pacific time.
We are working with this client directly and appreciate the opportunity to reach a mutually acceptable resolution. We appreciate the opportunity to assist.- You'll be lied to, spied upon and in the end crushed, disappointed and angry with yourself for ever trusting opportunists like these. Forewarned is to be forarmed.
Upwork, Inc Response
05/13/2022
Upwork's work marketplace is where companies can find independent talent to grow their businesses, and independent talent can find work to grow their careers. We designed it to help clients and talent build strong working relationships so, over time, companies can scale on-demand with a trusted talent bench and talent can secure fulfilling, consistent work.
We are sorry to hear that this user did not have a positive experience while using Upwork. We strive to provide excellent customer service to all our users. We appreciate this report and the opportunity it provides us to assist.
We are in contact with the freelancer and we will continue to support them should they have additional questions.Customer Response
05/16/2022
I've provided background already once. I made screen shots of their original "blocked" return and my position against their untenable situation. It appears that I cannot resubmit them here. "We've reviewed your account and recent activity." This is spying since they had no reasonable reason or suspicion for doing so. IF THEY WERE MONITORING THEN THEY SHOULD HAVE FOUND SOMETHING. THEY DID NOT, SO IT'S SHOOT FIRST AND ASK QUESTIONS LATER. I was impugned and treated like a common criminal when it was gross incompetence on their part. They're not professionals.
Frederic ****************., Author, Inventor & Founder LLC
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