ComplaintsforLegalZoom

• Initial Complaint

  06/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I started my business back in April of 2021 via Legalzoom. Upon doing so, I was somehow enrolled for all of these recurring charges that I never asked for or approved of. One such charge was $*** for a registered agent when I had already obtained those services elsewhere (the exact same services) for $30. When I called the office I was told that I would be refunded this amount back in 2021 as I had never requested that service. I thought I had been refunded until just about a month ago, on June 1, 2022, when I was charged again $*** to renew a service I never wanted to begin with. I received refunds for three other recurring charges I never wanted, but legal zoom stayed on as my registered agent and never refunded the money. I called the office, waited on hold for over an hour, just to be told that I would have to pay them more money to remove themselves as RA from my business!! Not going to happen. Instead, I reached out to the state myself, sent in paperwork to do this, and paid the state fee. When I called them back today I was hung up on by their CSR who told me that he wouldn't refund me when I asked for his name. All this after waiting on hold to speak with him for 54 mins! Unbelievably horrible customer service.

  

  Business response

  06/29/2022

  Consumer Response /* (-5, 5, 2022/06/28) */ ***Document Attached*** Registered Agent that I have also been paying for services. Business Response /* (1000, 6, 2022/06/28) */ Hi *********, thank you for reaching out. We'd love to help resolve this for you. We have cancelled the registered agent subscription at this time and you will receive a refund in the amount of $****** back to the original form of payment. You should receive an email confirmation of the subscription being cancelled. Please note it can take up to 7 business days for the financial institution to release the funds. Also, we have submitted the request to remove ourselves as the registered agent for the entity. Please let us know if we can be of any additional support. Consumer Response /* (2000, 8, 2022/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  06/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is not the first complaint I haven filed regarding this company I have tried to ask for assistance thru BBB to have Legal zoom stop all billing. I was not seeking reimbursement at this point. They have continued to bill me and send emails indicating they need a current credit card to close the account. I have written emails requesting to speak to someone and no one has responded. It seems that I should be able to resolve this with them without involving the BBB but it has been impossible. I do not want to go to court but I do want them to do what they were suppose to do stop all billing and close the account and provide me with a ledger of all the accounts. I hope you can help Regards ******************

  

  Business response

  07/05/2022

  Business Response /* (1000, 5, 2022/06/28) */ Hi ****, we do apologize for any inconvenience. We see on our end no charges have been made as of recent on the account for the subscriptions, but to confirm you wish to discontinue the Registered Agent Service and Total Compliance for DSB Social Work Specialty & Consulting Inc? If yes, we'd be happy to support you through this platform and honor that request; can you please confirm? Consumer Response /* (3000, 7, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Recently charges have not been made but previous charges were made that have not been refunded. Please refund those charges as I have gone through all this will you several including going through your legal department which did not offer any support which is why I had to seek the assistance of an attorney. I would appreciate you following through this time. 1. The reimbursement of all charges 2. I am not a client in any form of Legal Zoom. Business Response /* (4000, 9, 2022/06/30) */ Hi ****, thank you for reaching out. We'd love to help resolve this for you. We have cancelled the Registered Agent subscription and Business Legal Plan Renewal at this time and you will receive a refund in the amount of $288.94 back to the original form of payment for the Business Legal Plan Renewal after 03/20/21. You should receive an email confirmation of the subscription being cancelled. Please note it can take up to 7 business days for the financial institution to release the funds. Also, we have submitted the request to remove ourselves as the registered agent for the entity. Please let us know if we can be of any additional support. Consumer Response /* (4200, 11, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to have any all services associated with my name and LEGAL ZOOM discontinued immediately. Also I would like to receive a refund for all services that I was charged since last year. These were for legal, maintaining the case, I believe marketing and other services I never subscribed for. However, I have been charged thru my credit card. Business Response /* (4000, 13, 2022/07/05) */ Hi ****, at this time the 2 active subscriptions you had were the Total Compliance and Domain that was not paid for. We have cancelled those subscriptions and we will not attempt to charge you moving forward. Due to the subscriptions being past the year, we would not be able to provide a refund. Please note you will receive an email confirming the last 2 subscriptions are cancelled.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have attempted to cancel my subscription and they refuse to cancel by chat or email. They provided me with the phone # of ************ use option 1 then option 4. I have called this # two days in a row after 2 and one half hours on hold I finally hung up. I called them back on their other # and they transfer you back to this # claiming they can not access the subscription portion of the system to assist me. This is fraudulent activity to keep me from canceling my subscription .

  

  Business response

  07/08/2022

  Business Response /* (1000, 5, 2022/06/27) */ Hi *******, thank you for reaching out. We'd love to help resolve this for you. At this time we have cancelled your Legal Advantage Plus subscription, and you should receive an email confirmation of the subscription being cancelled. Please let us know if we can be of any additional support.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  May 20,2022 Legal Zoom sends me the paperwork for the LLC which was filed with the incorrect zip code. I immediately contacted them and was informed they would look into the matter and perform any corrections since i was covered for 30 days. I have emailed and called several time to no avail. The generic answer we are looking into the matter. I finally called Legal Zoom on 6/22/22 only to be told that I was the one who made the error and there was nothing they could do. Pay more money and they can resolve the situation. Had I not called I would have not been told that they could not correct the matter. I explained to them that int he compliance center my zip code appears correctly and the answer was either I entered that or it was changed. I paid about 800 dollars for them to process this LLC for me and it has been more work than had I filed the LLC myself.

  

  Business response

  07/12/2022

  Business Response /* (1000, 5, 2022/06/27) */ Hi *******, thank you for reaching out, and we certainly apologize for the inconvenience here. We see that our team is working to resolve the matter and has submitted an amendment to make the necessary change to update the zip code. At this time we're waiting on the signature documents that were emailed to you on 6/24/21. Once you follow the instruction on the email and send them back we will move forward with the amendment order. Please let us know if we can be of any additional support.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Signed up for service 9/3/19. Canceled 9/5/19. Never received notice that a bill was due and have not logged into that account since I cancelled. Caine and Weiner collections agency is now contacting me about a $249 collection fee. 3 years later, I get one notification that a payment is due.

  

  Business response

  07/12/2022

  Business Response /* (1000, 5, 2022/06/27) */ Hi ****, thank you for reaching out, we see that there was a payment due for the registered agent subscription for the 09/04/2020 year. If you wish to contact **************** or our subscription here at LegalZoom, we'd be happy support. Consumer Response /* (3000, 7, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response did not address my issue. I cancelled the service and should not be charged for another year, nor was I given any notice of a payment that was due. Not one invoice was sent out. Business Response /* (4000, 9, 2022/07/01) */ Hi ****, at this time we have submitted the request to remove you from collections. Please note ************** takes approximately 14 business days to address these requests. Please reach out if we can be of any additional support.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  06/21/22 It has been almost impossible to cancel my account with LegalZoom. I've contacted them via phone/email and I've spent over an 25 hours on HOLD where I would eventually hang up because nobody would answer. Strange because when they needed money from me they answered immediately. Anyway.. Their website is no help either as to how to cancel my account. It's an endless loop and meanwhile, there is no way to keep them from charging me again for a business that Has never even made1 dollar . This account must be canceled ASAP. I reviewed other complaints prior to making mine. I had to eventually file with the BBB in hoping to get my money back.

  

  Business response

  07/05/2022

  Business Response /* (1000, 5, 2022/06/23) */ Hi *******, we understand long wait times are frustrating, and we apologize for that. We will do our best to assist you here. May I please confirm the subscription you wish to cancel at this times?

• Initial Complaint

  06/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Have tried to disolve a buisness that Legal Zoom was my registered agent. 6/21/2022 was my third time sending them the documents they said they needed to file the paperwork with Pennsylvania to do this and stop charging me. They just say they never receive the paperwork and to send again. I have no recourse no way to get them to file the disolution and stop charging me. Any help or ideas this place is criminal

  

  Business response

  07/06/2022

  Business Response /* (1000, 5, 2022/06/27) */ Hi ****, we do apologize for any inconvenience regarding the subscription. We see that a member of our Executive Escalations Team has reached out to you in an effort to resolve your concerns. Consumer Response /* (3000, 7, 2022/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with a manager but he literally did nothing. He said he was going to send me an overnight postage to my email and it was never sent. More lies from this company. I sent the papers they requested again and have yet to have them accept the certified letter. This is more of the same from this company , they literally will not do their part to resolve this! Business Response /* (4000, 9, 2022/06/28) */ Hi ****, we do apologize if there was a delay in receiving your overnight label. We have submitted a request and you should receive it via email by the end of the day today. Also, the Registered Agent Service has been cancelled and you should receive an email advising the update to the Registered Agent subscription. We will ensure you receive a follow-up from the member of our Executive Escalations Team who is assigned to your case to support you in the case you need additional support. Consumer Response /* (4200, 11, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why would you send me the over night postage now? Its like you are not reading what I wrote. I sent the required document at my cost via certified mail which you refused to sign for. Then I responded to you that you were not accepting the certified mail and magically you sign for the mail and send me the over night postage. As for the fact that you tell me its been dissolved, Ok you notified me over the phone it would be weeks after you got the signed document. Now you get it and its done same day and how about the bill you sent to collections ? What are you doing with that? We are not done you need to tell me what your doing about the collections and prove tranquility canine has been dissolved with some documents . Business Response /* (4000, 13, 2022/06/30) */ Hi ****, at this time we will have the member of our Executive Escalations Team who is assigned to your case reach out to you directly, we look forward to speaking with you and resolving your concerns. Consumer Response /* (4200, 15, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your " representative " sent me an email telling me to call the collections agency? You failed to cancel this last year then send it to collections and now I have to call your collections agency to pay for your mistake? Legal Zoom is a criminal organization. You are a scam. This wasn't a mistake this was intentional and deliberate. I need to know what to say to the collections agency because I am not paying them anything. You screwed up! Business Response /* (4000, 17, 2022/07/06) */ Hi ****, at this time we see you're communicating with a member of our Executive Escalations Team. Moving forward will allow them to communicate with you directly as he will be your point of contact to resolve your concerns regarding your order and subscription/collection notice.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've been a customer of LegalZoom since December 2021. I've spent********** of dollars on their products and services; never had any issues or concerns until recently. Earlier this year, I had a brief conversation with a tax advisor who presented great information regarding taxes. I then informed her that I needed to consult with my team before continuing with the tax service plan however, if they agreed, I would move forward with the services. The tax advisor asked if she could place my card on file so that it could be there if they decided to move forward. I agreed to its placement however, its been a whirlwind since then. Unfortunately my card wasn't just placed on file as a placeholder, LegalZoom has been charging by card $159 monthly since the beginning of the year for a service that I did not agree to nor use. I've tried disputing the charges with my credit card company and even closed the credit card however, they've informed me that LegalZoom has a system in place to automatically update with the new card information. I've also tried contacting LegalZoom a plethora of times, waited countless hours to speak with a representative and could never get anyone on the phone until today 06/21/2022, and waited 3hrs 50 minutes to find out that its been past 60 days, so I cannot unsubscribe. It is very unfortunate and mind-boggling, that I am locked into a contract that I did not agree to, nor sign and am not using the services until next year. It is completely fraud for LegalZoom to continue stealing the money that I am working to invest in my businesses and so carelessly refuse to help me by refunding the money and unsubscribing. I would totally understand if I agreed to the service however, there was never an agreement.

  

  Business response

  07/01/2022

  Business Response /* (1000, 5, 2022/06/27) */ Hi****, thank you for reaching out. We'd love to help resolve this for you. We have cancelled the Full-Service Tax + Accounting Plan subscription at this time and you will receive a refund in the amount of $636.00 this will be in the form of a manual check shipped the address we have on file as we were not able to refund back to the original form of payment. You should receive an email confirmation of the subscription being cancelled. Please note it can take up to 7 business days for the financial institution to release the funds. Please let us know if we can be of any additional support. Consumer Response /* (3000, 7, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, I appreciate Legal Zoom working to mitigate this situation however, I've been charged $159 since February 11, 2022. Legal Zoom offered to refund $636 which consist of 4 months of charges, however $159 has been withdrawn from my credit card for 5 months. The charges occurred as followed: February 11, 2022 March 11, 2022 April 11, 2022 May 31, 2022 June 11, 2022 Please reassess the charges to see that I've been charged for 5 months. Thank you Business Response /* (4000, 9, 2022/06/30) */ Hi there ***, after further review we've provided the refund for June 11, 2022 Full-Service Tax + Accounting Plan subscription in the amount of $159.00. For this refund it will go to the Visa card you used to make the payment for the original LLC. You should receive an email confirmation of the subscription being cancelled. Please note it can take up to 7 business days for the financial institution to release the funds. Please let us know if we can be of any additional support. Consumer Response /* (2000, 11, 2022/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  06/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  LegalZoom continues to charge me a 249.00 fee for a service I don't not use. I initially used them to get an LLC setup which is no longer active. However, they are continuing to charge me for Registered Agent Service with no option to cancel. I'm simply trying to cancel this service to stop them from charging me 249.00 whenever they feel like it. I would also like to get my money back from the charge since it's a service I'm not using. When trying to call in to speak to someone it is impossible. I've sat on hold for over 3hrs before with no answer and the call being dropped. They are charging me a service for an LLC that doesn't exist. And not allowing me to cancel.

  

  Business response

  07/05/2022

  Business Response /* (1000, 5, 2022/06/23) */ Hi ******, thank you for reaching out. We'd love to help resolve this for you. We have cancelled the registered agent subscription at this time and you will receive a refund in the amount of $249.00 back to the original form of payment. You should receive an email confirmation of the subscription being cancelled. Please note it can take up to 7 business days for the financial institution to release the funds. Also, we have removed ourselves as the registered agent for the entity. Please let us know if we can be of any additional support.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have dissolved the company that they put together the legal documents. They have sent me the receipt order #********. They continue to charge my credit card with *********** because they had it on file. The Dissolution is dated July 2021.

  

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/06/23) */ Hi ****, thank you for reaching out. We'd love to help resolve this for you. We have cancelled the Business Tax and Legal Plan subscription at this time and you will receive a refund in the amount of $****** in the form of a manual check as we were not able to refund back back to the original form of payment. The check will be processed and you should receive it to the address on file in about 7-10 business days. You should receive an email confirmation of the subscription being cancelled. Please let us know if we can be of any additional support. Consumer Response /* (2000, 7, 2022/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩