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ComplaintsforBruce Bauer Lumber & Supply
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
I purchased 2 different orders for windows with ***** ***** in *** ***** and *** ***** Since they were put in, they have been back to remedy multiple issues with parts, windows not working properly, etc. In **** ***** they discovered 2 screen doors sent here were the wrong size. Between last July and today, there have been multiple conversations about getting these screen doors to us and have them back to adjust some slider doors that aren't working optimally. it is now ***** *** **** and we still have not gotten our screen doors and they have not been back to adjust our slider doors. I don't know how to get them to respond to finish the job, by delivering the screen doors and returning to adjust doors.Business response
04/29/2022
Business Response /* (1000, 5, 2022/04/29) */ Thank you for reaching out. We sincerely apologize for the supply chain issues that were encountered during your window & door replacement project. The screens arrived at our vendor in mid- March, at which time they offered to work directly with homeowner and install the screens. The vendor contacted the homeowner directly 4/13 for scheduling. Confirmed installation (by vendor) to be 5/2. Consumer Response /* (3000, 7, 2022/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They were here on May2nd although there was no conversation with home owner in April as stated. There were multiple emails from me to them which were ghosted. Both Screen slider doors were incorrect size and did not work again. Will it take another 10months to complete an order from Dec 2020? THANK You BBB for your service and giving a voice for the consumer. You are appreciated!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.