Reviews

Review Details

• Review fromWilliam H

  Date: 12/17/2024

  1 star

  William H

  Date: 12/17/2024

  I called because my former device first off the finger probes fell off and I had to put them back in place.. Second I lost that one and ordered another one.. When I got in touch with them to ask when my device was coming, the background nose sounded like the place was in a dog shelter and construction being done.. The *** said he was in the office for Alivecor, but that could not be true.. I asked him was he at home and he assured me he was at work in the workplace, people laughing loud and talking loud , dogs barking and it sounded like there contruction being in the place So loud

  AliveCor

  Date: 12/18/2024

  Were sorry to hear about your experience and the issues youve faced with both your device and our support call. We strive to provide a professional and quiet environment for customer interactions, and we sincerely apologize if this was not the case during your call.We will take a closer look into the call in question and make corrections where necessary to ensure that future interactions meet our quality standards. Please feel free to reach out again to our support team at ********************************** or ************, and well be happy to assist further.Thank you for bringing this to our attention, and we appreciate your patience.

• Review fromBriana K

  Date: 09/28/2024

  1 star
  Frightening experience. Was being charged for a service order I apparently "placed but never activated" therefore am being charged $99/year. The customer service agent ***** agreed my account didn't show a service and agreed there was no way to cancel online and only by calling him. He just told me he'd talk to the marketing team and he was "pretty sure" they'd resolve the issue then said he'd "guarantee it". We'll see. He agreed that it was unfortunate that there was a billing cycle created that he could not stop. Crazy. Don't use Kardia or Alivecor. It's a joke. Glad I happened to check my bank account statements.

• Review fromBonita Jill M

  Date: 08/26/2024

  1 star

  Bonita Jill M

  Date: 08/26/2024

  Ive been calling for help and the recording answers and says they will call back but after daily calls for two weeks no response.They had replaced my device for a fee as it stopped working the one then sent as a replacement doesnt work!I cannot get in touch with them.What can I d?

  AliveCor

  Date: 08/29/2024

  Thank you for reaching out, and I sincerely apologize for the inconvenience youve experienced. Im sorry to hear about the difficulties youve had in contacting us and the issues with both your original and replacement devices.Weve received all of your emails regarding the *** issue with the replacement device. It seems we were waiting for a reply from you, and we noticed that the Discount Link provided to you on two separate occasions hasnt been used yet.We also tried reaching you by phone this morning to assist you further, but unfortunately, we missed each other. To resolve this as quickly as possible, please give us a call at your convenience at **************. Were eager to assist you with whatever is needed.Once again, I apologize for the delay and any frustration this may have caused. If you have any further questions or concerns, please dont hesitate to reach back out to us.

• Review fromMegan M

  Date: 04/20/2024

  1 star

  Megan M

  Date: 04/20/2024

  I've contacted then multiple times in the only 2 ways you can for an almost $200 device and I've done everything their website says and when I called customer support they just gave me the same runaround and spoke to me as if I didn't know what I was doing. I have multiple email threads I just want to use my device to make sure my heart is stable at all times.

  AliveCor

  Date: 04/22/2024

  Thank you for reaching out and expressing your concerns. We sincerely apologize for the frustration you've experienced with our support. To ensure that your issue is addressed promptly and effectively, one of our ************* leads will be reaching out to you directly. We are committed to helping you use your device confidently to monitor your heart.

• Review fromGlenn G

  Date: 03/27/2024

  1 star

  Glenn G

  Date: 03/27/2024

  I purchased their unit KardiaMobile.I have made many recordings and took them to my family doctor, and she told me that these units were unreliable, and I should not trust them, I try to show my cardiologists and he would not even look at them. I have seen 6 cardiologists and 3 EP doctors and not one would look at anyone of the recording. I even printed the recordings out and they again would not look at those either. I was taken to the ** once and tried to show them and they told me that same thing that they are unreliable. I contacted them and tried to tell them and all they told me that it was my phone, well the doctors WOULD NOT EVEN LOOK AT ANY OF THE RECORDINGS IT HAD NOTHEN TO DO WITH MY PHONE. I went to all these other doctors because their unit tells me that I have heart problems. I just want to warn other people before purchasing things like this ask your doctors first. ************

  AliveCor

  Date: 04/01/2024

  We are sorry to hear about your experience with KardiaMobile and the challenges you faced when sharing your recordings with medical professionals. At AliveCor, we are committed to providing reliable and clinically validated heart health monitoring technology. It concerns us that your recordings were not considered by **************************** you consulted.We appreciate your feedback and take it seriously as it helps us understand the issues our customers face and how we can improve. It's important to us that our devices assist in your health journey and are recognized as a valuable tool by healthcare providers.Additionally, we encourage discussing the use of any health monitoring device with healthcare providers before purchase to ensure it meets your personal health needs and is recognized by your medical team.Thank you for sharing your experience, *****. Your insight is invaluable to us in improving our service and the utility of our products.

• Review fromJoyce F

  Date: 03/16/2024

  3 stars

  Joyce F

  Date: 03/16/2024

  There is no customer service to contact only a phone number. With a phone number there is no record of having contacted them. Their service of sending the records to the doctor is very un reliable. Several times I send my A-Fib records to my doctor only to find out he never received it. I had to turn around and send it to myself and make a print. What good is it if you can't send it when it's important.

  AliveCor

  Date: 04/01/2024

  Hi *****, We are sorry to hear of the issues you experienced. Our team can be contacted by emailing ********************************** or by phone at ************. Our team is available 7 days a week and is ready to assist with whatever issue you may have. Sending recordings with the Kardia app is very intuitive and simple, our team can also walk you through how to complete this. We look forward to hearing from you.

• Review fromStuart L

  Date: 02/07/2024

  1 star

  Stuart L

  Date: 02/07/2024

  I received the ************* EKG device from work as part as a wellness program. I followed the directions on setting up a profile only to realize that the purchase of the unit will not work without a yearly subscription.I have put the unit in my drawer to collect dust. I will be contacting the supplier and our company will no longer make this an option for our associates.

  AliveCor

  Date: 02/20/2024

  Hi There, We are sorry to hear about your experience, but it seems that there may be a misunderstanding here. If you are a part of our employer wellness program KardiaComplete, you will need to make sure to download and use the KardiaComplete app, and not the normal Kardia app. You should not have to pay for this service as it is free if your employer is enrolled and you are an eligible member. If the correct app is downloaded, you will be able to connect without being charged for a subscription as you are in the consumer Kardia app. Please reach out to our team for assistance at ********************************** or ************.

• Review fromEllis B

  Date: 02/01/2024

  1 star

  Ellis B

  Date: 02/01/2024

  BUYER BEWARE. After getting a wide QRS reading on the Kardia I made an appointment for a video consultation with their Cardiologist. I waited for the call which I did not receive and I was billed 6 times on my credit card for $69 each charge. I ended up being charged $414 for one $69 appointment which they did not keep. I am working on this with my bank. BE CAREFUL

  AliveCor

  Date: 02/05/2024

  We have refunded the customer of all charges and are currently investigating this matter internally.

• Review fromMax P

  Date: 11/09/2023

  1 star

  Max P

  Date: 11/09/2023

  Bought a Kardia 6L and had the rear sensor deteriorate and fail after 4 months. AliveCor refuses to replace the device and claims the readings are "accurate" even though it fails to even pick up a reading 1/2 the time due to the faulty sensor. There are no issues with the device when doing a single lead EKG to avoid this sensor. Extremely poor product support and I would not recommend this to anyone.

  AliveCor

  Date: 11/13/2023

  Dear Customer,

  
  I am truly sorry to hear about your experience with the KardiaMobile 6L and the service you received. At AliveCor, we are committed to providing reliable products and responsive customer support. 

  
  The issue you've described with the rear sensor is concerning, and we take your feedback regarding the accuracy of readings and the functionality of the device very seriously. I assure you, it is our priority to ensure that all our customers have a fully operational device and a supportive experience.

  
  I would like to personally ensure that your case is reviewed again by our support team.
  We appreciate the opportunity to rectify this situation. Please reach out to us at your earliest convenience at ********************************** or by calling our dedicated customer support line at ************. All AliveCor devices have a 1 year warranty, and if there are issues with the device or it is damaged, then it is able to be replaced with the product warranty. 

  
  Thank you for your patience and for bringing this matter to our attention. We are here to support you and are eager to find a satisfactory resolution.
  Warm regards,
  

  
  

• Review fromEdward W

  Date: 12/11/2022

  1 star

  Edward W

  Date: 12/11/2022

  I cancelled my subscription and they still continue to charge me, I Have called them twice i have sent numerous emails to support. They representative insured me both time I would not be charged and i am still being charged! BEWARE!

  AliveCor

  Date: 12/19/2022

  This customer reached out to us on 12/11/2022 requesting to have their subscription to our service canceled. We completed this request on 12/13/2022 by canceling their subscription and refunding them for the requested 3 additional months of service. We have no previous record of this customer reaching out to us requesting to have their account canceled.